Forum Discussion
Unable to add Work or School Account in Windows 10
Hello guys,
I cannot add work or school account
I get that error message in yellow: cannot find your work or school account, check
your account name and try again later
https://filestore.community.support.microsoft.com/api/images/facd69f4-05ae-4ec5-9435-7e78c45ee7a8?upload=true&fud_access=hC1SxZhn7m%2FZQJkOIiOVstu10yTQgXS4A%2FDBzZTg8nbaCgIogkrcDydMeI5Y4za2dOqDdWtsG2JNS3E35V60i9TiGHR7STMpJHheeXuDvO8nwjUlqCBHhJ0NDvuYN7OScveQ0uvltTtxLu0DfrmL6P72AnOpnFUI%2FSslfkxVE0OyKsftt8M%2FUM8tgU7z1CS43BmiWaBpNJOqnaQxR0LBRXY%2Blhrp4V6CV%2B6HsAq8SYALw1WB3GNK3ldWOy0tWXJWkY1Z6XhqeI%2FX4yrL1DqiQx%2Bmim3a6udTsie2tnIy3lXJvytBxo3vVwbAaKH3yOilIqPvJpa89teNU2zg0QJOguqoPThWLklhvjOeo418DK1UGDqbKc5%2FoFlEI3%2F9x4JKburtMaoDj9n7cw9lvgXYLAYHWoB8QJ%2FTYDSH6g5%2FLvg%3D
The red one :
"There is a problem. Possible causes:
Your device is already connected to your organization.
An administration endpoint matching the entered username could not be automatically determined. Check the username and repeat the process. If you know the URL of your administration endpoint, enter it."
https://filestore.community.support.microsoft.com/api/images/28b1be1c-9f93-44a6-8193-4f58829c9de3?upload=true&fud_access=hC1SxZhn7m%2FZQJkOIiOVstu10yTQgXS4A%2FDBzZTg8nbaCgIogkrcDydMeI5Y4za2dOqDdWtsG2JNS3E35V60i9TiGHR7STMpJHheeXuDvO8nwjUlqCBHhJ0NDvuYN7OScveQ0uvltTtxLu0DfrmL6P72AnOpnFUI%2FSslfkxVE0OyKsftt8M%2FUM8tgU7z1CS43BmiWaBpNJOqnaQxR0LBRXY%2Blhrp4V6CV%2B6HsAq8SYD%2BEvd7TYhpLg4vrc7TjgVw0rumE7P5LzItN%2FpWlAHuX19vM8TiHrRwcIovNlwuEXoTqdMKM0592%2BXGW7sPj%2BRB8BKnLHSWIzByrvoYRhB%2FSiDvj93Ko2QDWbWqYz47l8b5txoTceuCx8zpCsHLT9X0WkxycMLikghNa6aOw4AhYixkn%2BZTM9qlcpqdLMAfqHQ%3D
I have created a test user in admin center 365 and still getting the same error
steps done:
I tried to add the device to MDM but i cannot add as i dort have intune policy and I'm unable to add it to Entra ID
I tried to remove the old accounts and the cached logins in the control panel
checked the following docs
https://answers.microsoft.com/en-us/outlook_com/forum/all/error-when-adding-workschool-account-in-windows-10/3ab508f1-b837-497a-835f-058f90777341
https://answers.microsoft.com/en-us/windows/forum/all/add-a-work-or-school-account-not-working/7694a02c-d54d-407e-8c32-1eb45f1bcfb3https://answers.microsoft.com/en-us/windows/forum/all/cannot-add-work-or-school-accounts-to-windows/13340ac7-78be-40b5-8697-2cbd14bb605d
but did not help
9 Replies
Outlook saying they can't find my work or school account I've had for 15 years? what's happening?
- If you have Office 365 from an educational institution depending on the exact licence type it may not included the desktop apps, Word etc
Office 365 if installed under a win user account that has admin rights auto logs on when you start the PC - At the Settings app > Accounts > Access work or school, when you click Connect, don't type your work/school account in the input box. Instead use 'Join this device to Azure Active Directory/Microsoft Entra ID' link.
- I don't have azure option and I'm the admin
- The Microsoft Account Sign-In Assistant service must be running to add accounts. Kindly check if it is enabled.
- How to chack that
- Well in the case of the microsoft store, the window to sign in opens and then disappears, I'm unable to enter any details to sign in.
