Forum Discussion

Micah Hibdon's avatar
Micah Hibdon
Copper Contributor
May 14, 2018
Solved

"The specified user does not have a valid profile" error on apps downloaded from Microsoft Store

Hi all,   We just updated from 1607 to 1709 in our production environment.  I reimaged my machine recently to 1709 and went to the Windows Store to download the Windows Configuration Designer app. ...
  • Thomas Schoenemeyer's avatar
    Thomas Schoenemeyer
    May 22, 2018

    I solved the problem by moving the folder with the install files from the WindowsApps (which is hidden by default) into a user folder (e.g. Documents) and start the executable from there.

    WindowsApps directory seems to have insufficient permissions for standard users after the OS Release in April . At least ubuntu is now running again without any problem. I am using 1803 Build 17134.1

Thomas Schoenemeyer's avatar
Thomas Schoenemeyer
Former Employee
May 22, 2018

I solved the problem by moving the folder with the install files from the WindowsApps (which is hidden by default) into a user folder (e.g. Documents) and start the executable from there.

WindowsApps directory seems to have insufficient permissions for standard users after the OS Release in April . At least ubuntu is now running again without any problem. I am using 1803 Build 17134.1

  • David Fisher's avatar
    David Fisher
    Copper Contributor
    Sep 18, 2018

    I also had this problem. Your fix did not work for me. I found the app in the hidden WindwsApps. There was a corrupt/bad permission on that folder that might be part of the problem, but even after I corrected that, it would no work. I tried moving the iTunes like you suggest, but that would not work... 

     

    The solution for me was to (1) uninstall iTunes that I attempted to install from the store - that install was messed up and not able to be repaired. Then (2) download iTunes 64 straight from Apple (look close at their page & there is an option to get it straight, vice through the store). Once i got that installer, everything worked fine.  

  • Micah Hibdon's avatar
    Micah Hibdon
    Copper Contributor
    May 22, 2018

    Thanks Thomas, 

     

    This is a good workaround for sure.  I wonder if Microsoft is planning to address this issue with a permissions fix of some kind for that folder?  Some apps do work, but the ICD and iTunes seem to be a couple that are affected at present.  Thanks again for your response on this.  It was definitely helpful.  

     

    Micah

    • Martin Alley's avatar
      Martin Alley
      Copper Contributor
      Jul 17, 2020

      I get this message with facebook messenger

      windows 10 1909

      i've tried re-installing - no luck

       

    • Vuchh's avatar
      Vuchh
      Copper Contributor
      Apr 17, 2020
      2 years later...
      I have the same issue. It gives me the error message "the specified user does not have a valid profile" and nothing I do helps. Can anyone suggest something. Whenever I try to move the folder location my computer just tells me that the system doesn't approve and it wont let me move the files from my c drive to my documents folder. Please help
      • JasonWatson2000's avatar
        JasonWatson2000
        Copper Contributor
        Apr 17, 2020

        The issue that I had related to updating windows 10 it gave me the same error message Vuchh . It later transpired that 'Cloudpaging Player' that was running in the background prevented the windows updater completing. When I forced stopped the program 'Cloudpaging Player'  the windows updater was able to complete successfully.  This message then disappeared after the completed update and I could then run all programs as before, including Cloudpaging Player. I hope this helps.

    • Thomas Schoenemeyer's avatar
      Thomas Schoenemeyer
      Former Employee
      May 22, 2018

      I discussed this issue with our Microsoft Support Team. It seems to be pretty new and they are working on this. I 'll keep you updated...

      Strange enough that no one else seems to be affected by this

      cheers, 

       Thomas 

      • Adithya_nimmagadda's avatar
        Adithya_nimmagadda
        Copper Contributor
        Dec 11, 2018

        Even microsoft office of mine seems to be effected by this i cannot open excel or word

  • Thomas Schoenemeyer's avatar
    Thomas Schoenemeyer
    Former Employee
    May 22, 2018
    I meant from the C:\Program Files\WindowsApps folder

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