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Fahad1255's avatar
Fahad1255
Copper Contributor
Aug 31, 2021

something happened and your pin isn't available

Hello, please can someone help me with my problem? one day ago I got stuck on a login problem. First, let me explain how the problem happened, I was trying to remove my pin and I searched on youtube ...
KapilArya's avatar
KapilArya
MVP
Sep 01, 2021
Fahad1255 wrote:

it says something happened and your pin isn't available and there's a button that says Setup a new pin. when I ever try to press this button it refreshes the login screen and I am back on the login screen again. 

Hello Fahad1255,

 

Make sure you're connected to the Internet while you do this. Also refer steps in this video fix:

 

 

Let me know if this helps!

  • kkabelothatho's avatar
    kkabelothatho
    Copper Contributor
    Sep 09, 2023
    It doesn't work at all since I can not access the internent at all. How do you connect to the internet?
    • Deleted's avatar
      Deleted
      Sep 09, 2023
      There should be a wifi option on the login screen on the bottom right
      • kkabelothatho's avatar
        kkabelothatho
        Copper Contributor
        Sep 09, 2023

        No there isn't one Deleted 

  • ssickler-101's avatar
    ssickler-101
    Copper Contributor
    Apr 06, 2022

    KapilAryaI have this problem but none of the ideas mentioned does anything it just comes back to the login display.  I have a choice of two users, one called "New User" and my own account.  I do not know where "New User" came from and I do not know what the Password is for this account.  I have tried to guess but nothing works.  When I click my account, it comes up with the message about "Something happened and your PIN isn't available. Click to set up your PIN again". Then below this it says "Set up my PIN", slightly dimmed.  If I click the words to set up my PIN it takes me back to the loggin with New User and my account. I can't get out of this. I have clicked Windows-R, Windows-I and lots of other things but nothing changes.

     

    Sheldon

     

    • mahebabu's avatar
      mahebabu
      Copper Contributor
      Jun 08, 2022

      ssickler-101 

       

      Where you able to solve this issue? If yes, share how? Thanks.

    • Rasa_rt's avatar
      Rasa_rt
      Copper Contributor
      Apr 21, 2022
      Did you solve this problem?
      what did you do?
      I have same problem.
  • AFShortie410's avatar
    AFShortie410
    Copper Contributor
    Dec 31, 2021
    I am getting the same error but no code on my login screen. I go to create a pin, but it states my computer is not connected to the internet, which is not true. Hard reboot, disconnected/reconnected the internet and still nothing.
  • CovertCollin's avatar
    CovertCollin
    Copper Contributor
    Nov 03, 2021

    I assumed he had the same problem as me. My problem is just like his except i can't login to any other user. So I'm just stuck resetting my computer every couple weeks this has happened on my laptop, and I can never figure out how to fix it.

    • ShashankDahat's avatar
      ShashankDahat
      Iron Contributor
      Nov 03, 2021
      No, He Can Login to his computer but from another account on the PC and not the main account

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