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leonguohan's avatar
leonguohan
Copper Contributor
May 17, 2020

snip and sketch make PChang

Hi all,   I use snip and sketch to screenshot and edit the picture. In quite a number of occasion, my pc hang and all other applications that are running are hang too.    Any other encountering t...
KapilArya's avatar
KapilArya
MVP
May 17, 2020

Hello,

 

Suggest you to run System File Checker scan:

 

1. Search for 'command prompt' using Cortana or Windows Search.

 

2. From results, right click on Command Prompt and select Run as administrator.

 

3. Type sfc /scannow command and press Enter key.

 

4. Let the command complete and then reboot the machine.

 

If issue still persists, perform clean boot:

 

https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

 

Let us know if this helps!

leonguohan's avatar
leonguohan
Copper Contributor
May 18, 2020

KapilArya just curious, why this related to system file?

  • KapilArya's avatar
    KapilArya
    MVP
    May 18, 2020

    As the system hangs, there is a possibility of file corruption. Running SFC scan is a good tool to identify that file corruption. 

     

    Additionally, have you tried resetting Snip & Sketch app or reinstalling it?

    • leonguohan's avatar
      leonguohan
      Copper Contributor
      May 24, 2020

      KapilArya 

       

      Done the scan, but seems good..

       

      C:\Windows\system32>sfc /scannow

      Beginning system scan. This process will take some time.

      Beginning verification phase of system scan.
      Verification 100% complete.

      Windows Resource Protection did not find any integrity violations.

      C:\Windows\system32>

      so far in these few days, it was running fine.