Forum Discussion

WWolfe-001's avatar
WWolfe-001
Copper Contributor
Mar 17, 2020

Shutdown Locks the PC

After a clean build of W10, my laptop locks when shutting down, either with the lid open or closed.  I have set the Group Policy values correctly.  One recommendation was to uninstall the ACPI Fixed ...
Windows 10 problem
WWolfe-001's avatar
WWolfe-001
Copper Contributor
Mar 18, 2020

HotCakeX 

Windows build is 18363.720

GPE settings are the same for with power or on battery

Select Power Button - Shutdown

Select Sleep Button - Sleep

Select the Start menu Power button - Shutdown

Select the lid switch action - Take no action

I am executing shudown.exe /s /t 0 from the desktop.  Results are the same as if I use the Start Menu power button

I uninstalled the ACPI device and rebooted which causes it to be reinstalled.  After this shutdown works OK.  The next time shutdown does not work.

When it does not work the system shuts down, but the light on the power switch stays on.  I have to hold down the power switch till it goes out before I can restart the system.

HotCakeX's avatar
HotCakeX
MVP
Mar 18, 2020
Do you remember when this started to happen? like after installing an update, driver, a software..?
  • WWolfe-001's avatar
    WWolfe-001
    Copper Contributor
    Mar 18, 2020

    HotCakeX 

    Had the Best Buy Geek Squad install a SS drive for the original HD and they did a clean install of W10.  That is the genesis of the problem.

    • HotCakeX's avatar
      HotCakeX
      MVP
      Mar 18, 2020

      I would take it back to them and let them know about the issue. since it's laptop, not all of them support swapping the built in HDD with an SSD, it could be some hardware incompatibility

      • WWolfe-001's avatar
        WWolfe-001
        Copper Contributor
        Mar 22, 2020

        HotCakeX Finally found the problem,  Norton Smart Firewall.  Disable this and shutdown works OK.  Has anyone seen this and have an idea as how to address.

Resources