Shutdown Locks the PC
After a clean build of W10, my laptop locks when shutting down, either with the lid open or closed. I have set the Group Policy values correctly. One recommendation was to uninstall the ACPI Fixed ...
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Hi,
do you mean that you see the lock screen for few seconds before the laptop shuts down?
shut down, not restart or sleep.
also are you using the latest Windows 10 build?
which group policies have you set?
do you mean that you see the lock screen for few seconds before the laptop shuts down?
shut down, not restart or sleep.
also are you using the latest Windows 10 build?
which group policies have you set?
Windows build is 18363.720
GPE settings are the same for with power or on battery
Select Power Button - Shutdown
Select Sleep Button - Sleep
Select the Start menu Power button - Shutdown
Select the lid switch action - Take no action
I am executing shudown.exe /s /t 0 from the desktop. Results are the same as if I use the Start Menu power button
I uninstalled the ACPI device and rebooted which causes it to be reinstalled. After this shutdown works OK. The next time shutdown does not work.
When it does not work the system shuts down, but the light on the power switch stays on. I have to hold down the power switch till it goes out before I can restart the system.
- Do you remember when this started to happen? like after installing an update, driver, a software..?
Had the Best Buy Geek Squad install a SS drive for the original HD and they did a clean install of W10. That is the genesis of the problem.
I would take it back to them and let them know about the issue. since it's laptop, not all of them support swapping the built in HDD with an SSD, it could be some hardware incompatibility