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Karen Cushing's avatar
Karen Cushing
Copper Contributor
Jul 06, 2018
Solved

Right-click on file hangs Explorer

I just got a new PC with Windows 10 and MS Office.  When I open File Explorer and navigate to a folder that contains a docx file, when I right-click on the file, Explorer hangs.  (There is no pop-up ...
  • Karen Cushing's avatar
    Karen Cushing
    Jul 08, 2018

    Finally this is what worked:  I reinstalled Microsoft Office and restarted the PC.  Everything seems fine now.  (The original installation had been done by Dell when I purchased the computer.)

Mark Craig's avatar
Mark Craig
Copper Contributor
Sep 21, 2018
I identified the specific cause of my problem: an installation of Free Launch Bar. I had been using it for years without interruption or issue until now, so something ELSE changed, whether it was a Windows update or other software that began misbehaving. Oddly, the "freemium" version, True Launch Bar, didn't cause the same shell behavior even when only installed in trial mode. I reported the issue with Free Launch Bar to the author, and he showed no interest in pursuing a solution, so I have abandoned both.
Alan Judy Weeks's avatar
Alan Judy Weeks
Copper Contributor
Sep 21, 2018

I eventually solved it in the same way as the original poser of the question. I deinstalled Office 365, or at least the idividual programmes - Word, Powerpoint, Excel - and the problem went away. The trial period had ended but that didn't stop the problem. I now just have Office 2010 and it's all fine. 

  • Mark Craig's avatar
    Mark Craig
    Copper Contributor
    Sep 21, 2018

    Before I found the real culprit of my instance I had uninstalled Office 2010 because of reports like this one.  Doing so was a destructive one-way trip for me, because it was a digital purchase and while I still had the license key I had lost the downloaded installer to a disk failure and could not download it again.

     

    I uninstalled Office 2010 with no hope of reinstallation only to discover that it WAS NOT the cause of the issue for me.  Now I am left with having to purchase Office AGAIN or use LibreOffice as an alternative (and a poor alternative at that when it comes to spreadsheets).

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