Forum Discussion
Karen Cushing
Jul 06, 2018Copper Contributor
Right-click on file hangs Explorer
I just got a new PC with Windows 10 and MS Office. When I open File Explorer and navigate to a folder that contains a docx file, when I right-click on the file, Explorer hangs. (There is no pop-up ...
- Jul 08, 2018
Finally this is what worked: I reinstalled Microsoft Office and restarted the PC. Everything seems fine now. (The original installation had been done by Dell when I purchased the computer.)
Karen Cushing
Jul 08, 2018Copper Contributor
Finally this is what worked: I reinstalled Microsoft Office and restarted the PC. Everything seems fine now. (The original installation had been done by Dell when I purchased the computer.)
- consideratefellowDec 14, 2020Copper Contributor
Karen CushingWhat worked for me is turning OFF the File Explorer "Details pane". Either by turning on the preview pane or turning them both off.
So I am not surprised that re-installing Office apps would also fix it. It would fix this integration of Office 2019 with the Windows 10 File Explorer details pane.
The thread where I found this: https://forums.tomshardware.com/threads/file-explorer-crashes-when-i-open-ms-office-document.3516614/post-22109467
quoted here:
For me File Explorer Hung forcing me to click X then close application.
Other file extensions worked perfectly: .wmv, .jpg, .txt, .rtf, .pdf, even .doc, .xls, .ppt.
Only ones that caused explorer to hang were: .docx, .xlsx, .pptx.
Clicking on them, right clicking on them, or double clicking (to open) them.
And only with Windows 10 File Explorer details pane turned on.
Windows version 1909 with current updates as of 12/13/2020.
Office 365 subscription with Office 2019 updated as of 12/13/2020.
Also discussed here: file explorer preview pane crashing
and here: https://techcommunity.microsoft.com/...ighlight/false
And these folks suggest repair install of MS Office: https://answers.microsoft.com/en-us/...e-8642038f3c71
Repair install also suggested here: https://www.dell.com/community/XPS/X...s/td-p/6054441