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aaaaa1530's avatar
aaaaa1530
Copper Contributor
Nov 24, 2021

Remote Desktop

I'm trying to access my desktop from my laptop. I'm getting the following error:

"We couldn't connect to the remote PC because the PC can't be found. Please provide the fully-qualified name or the IP address of the remote PC, and then try again."

I tried the following:

  1. Turn on Network Discovery
  2. Allow Port 3389 in the Windows Defender Firewall
  3. Clear Custom DNS Servers

These did not work. Is there anything else that I can do to fix this issue?

 

 

2 Replies

  • ellieccccc's avatar
    ellieccccc
    Copper Contributor
    Dec 17, 2021

    Hi, have you tried to https://www.anyviewer.com/kb/add-user-to-remote-desktop-group-windows-server-2012-r2-2578.html? This may help!aaaaa1530 

  • SalmanAhmed's avatar
    SalmanAhmed
    Iron Contributor
    Nov 25, 2021

    Hi aaaaa1530 

    Please make sure the following:

    1. The laptop and desktop are configured with a unique name (hostname)
    2. They have a unique IP
    3. They are within the same workgroup or domain.

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