Forum Discussion
Reinstate audio function without reinstalling Windows?
- Aug 02, 2021
1. Run the audio troubleshooter.
This is the easiest thing you can try. If your audio issue is deeply rooted, it will probably not be very helpful to run the audio troubleshooter. It can only fix the simplest possible non-issues such as if you have accidentally muted your speakers and you're unaware of it. In that case, this tool can unmute it for you.
I did not make this tool, so I don't know all of its capabilities. It could for example be able to restart and enable audio related Windows services, and that alone would make it worth a try.
Run control from the Run prompt to open the Control Panel.
Now follow this path.
Control Panel\All Control Panel Items\Troubleshooting\Hardware and Sound
Click on the item that says "Playing Audio" and follow the instructions.
2. Ensure that audio related Windows services are running.Run services.msc from the Run prompt and locate the following two services.
- Windows Audio
- Windows Audio Endpoint Builder
Make sure their Status is "Running" and their Startup Type is set to "Automatic".
3. Reinstall audio device and device drivers.Open the Device Manager and locate the "Sound, video and game controllers" category and expand it to view audio controllers. Right click on each of them and then click "Uninstall device". If you get the optional check box "Delete the driver software for this device" be sure to check it before you click on Uninstall.
Note: You will have to download and reinstall the audio drivers, especially if you have selected to "delete the driver software for this device".
Go to Action menu, then select "Scan for hardware changes" to re-enable your audio device(s). You may need to reboot the PC, especially if you have selected to delete the device drivers in the previous step.
4. Restore system configuration using a System Restore point.Run sysdm.cpl from the Run prompt to open System Properties and click on "System Protection" tab. Then click on System Restore, select "Choose a different restore point" and click Next. Then select a restore point whose creation date and time predates the audio issue you're experiencing. Don't select one that's too far back in the past as it could undo more system changes than you would want to.
5. Attempt to manually repair the Windows registry.Have a look at one of these locations.
- C:\Windows\System32\config\repair
- C:\Windows\System32\config\RegBack
See if you have some files in there with names such as "SAM", "SECURITY", "SOFTWARE", etc. These are your registry hive files. These files contain all the important system configuration parameters and allow Windows to boot correctly, recognize and initialize your system devices. You can use these files in an attempt to repair your Windows registry using various tools Microsoft has released over the years, including RegEdit.
Note: The hive files your system is currently using are stored one level up in the System32\config folder.
Note: This is a very advanced topic, and I would advice against using these techniques if you don't feel comfortable with it. I would not only advice against it because it's an advanced topic, but because the chances of success are slim and you may be wasting your time on this. There is no single tool (to my knowledge) that Microsoft has released that can reliably repair a corrupted Windows registry. The best I know of is RegEdit, but you need to be running it on the system you are trying to repair, or know how to load and unload registry hives offline and make changes that way. It can get really tricky and it's a dirty solution.
Note: Starting with Windows 10 version 1803, Windows no longer uses the RegBack folder to store backup copies of its important registry hive files. This feature has been deprecated and this folder is no longer used.
Note: Don't fool yourself with registry repair tools. They don't do anything useful but make you feel good about your PC, making you think that you're doing something good for your PC. They belong in the same category as "PC Performance Boost" type of applications. There are dozens of these registry repair and cleaning tools on the web, and all they do is remove registry keys and values that are not of any concern to begin with. You can end up screwing up a perfectly healthy Windows installation by using these tools.
6. Do a so called "in-place upgrade".This works by migrating the old Windows registry and all the registered devices and their drivers to a new Windows registry. The chances of a successful repair are higher here than doing manual registry labor. It depends largely on the state of the current registry and how badly it is corrupted.
7. Restore your system from a system backup.If you have one, restoring your system state from a backup could be your first and last step you would need to do to recover from this kind of audio issue. If you don't have a backup solution already, you should invest some time in sourcing a backup solution that can create disk images or system images. I personally have a very good one, but this event with Windows Update and audio issues was set too far back in time for me to revert the changes using my system image, and I didn't attend to the problem at hand before it was too late.
8. Reinstall Windows.As the last resort, if everything else fails, you can be sure that reinstalling Windows will most certainly resolve the issue. This too could be your first and last step you would need to do. The cost of reinstalling Windows is that you would have to restore all your files and applications. As I pointed out previously, your files should not be stored and living on your Windows partition in any case. Make it a habit to store your files elsewhere. The same goes for applications and configuration files. If you can install them elsewhere, do so. This will make you much better prepared to reinstall Windows whenever you run into some issue that you can't resolve. Reinstalling Windows fixes 99.99% of all issues with Windows.
No worries, I understand. You can follow along if you like.
I have now downloaded the latest audio drivers from ASUS from 12 May 2021 (6.0.9088.1):
https://rog.asus.com/motherboards/rog-strix/rog-strix-z370-f-gaming-model/helpdesk_download
I have installed them and rebooted, and discovered that I now have a device with a question that will not go away when I reboot (appeared after installing the drivers and before rebooting). Also, I have some old (hidden) devices with the wrong name like "High Definition Audio Device" and new devices like "Realtek(R) Audio".
Still not working. I have uninstalled the "High Definition Audio Device".
The questionable device properties look like this:
Note that its "location" is on "Realtek(R) Audio".
I have uninstalled the "High Definition Audio Device".
The unknown device was "Sonic Studio Virtual Mixer" (or so it seems). I have installed its driver by manually pointing to the "V9088_V5_WHQL_210428_SS_III_VAD" folder where I unpacked the driver package from ASUS (Windows Update failed to find a matching driver).
I still have no sound. Maybe a reboot is required at this point...
- SamirGunicJun 16, 2021Brass Contributor
I do understand what you're saying here, but I don't understand why I would select the first (default) option. You think it would help the situation somehow? It seems like a gamble to me.
When I did this in-place upgrade, I decided against "download updates, drivers and optional features" because I didn't want to sit and wait too long. I had already spent the first half day on this. Also, I had already disabled and uninstalled (as stated previously) all audio devices (including Intel Display Audio) in addition to disabling the integrated audio device in UEFI. It would seem reasonable that Windows could not possibly download and install drivers for devices it has no recognition of, devices that have been permanently shut off in hardware/firmware. I wanted to start off with a clean slate much as possible.
Of course, I later enabled the audio device in UEFI, and I allowed Windows Update to go fetch me some updates, drivers and whatnot. As a matter of fact, I am now running the latest Windows 10 publicly available, because I allowed Windows Update to go online and install the latest build on the Dev Windows Insider branch (21390.2025). It did not help resolve my situation (expected).
- SamirGunicJun 16, 2021Brass Contributor
To go to what site and review what settings?
I see you're showing me a screenshot of your audio controller properties in Device Manager. The two highlighted buttons are (in English) "Roll Back Driver" and "Disable Device". I see you're using a high contrast theme, it's hard for me to tell what is and what isn't highlighted here (the green text or turquoise background).
As you can see here, the "High Definition Audio Device" has jumped back into existence along with "Realtek(R) Audio". This is undesired and unexpected. There is only one such device, not two. I don't know what's going on here. Two different drivers (Microsoft and Asus/Realtek) applied to same device and one device appearing as two separate devices? This looks very bizarre.
- AnonymousJun 16, 2021
- AnonymousJun 16, 2021I meant and the manufacturer of the whole device, but in this case it was complicated, but it seems most appropriate to go to the site to review your settings, or install a new sound card
I wrote of course about troubleshooter really made me using the sound of this tool helped me only need to choose the right steps when repairing by the tool. Sorry translations are not precise - AnonymousJun 16, 2021
- SamirGunicJun 15, 2021Brass ContributorWhere do I set this inheritance? There is nothing to set in the properties box in Device Manager. Do you mean Regedit?
- SamirGunicJun 15, 2021Brass Contributor
What do you mean by turning off the controller in Task Manager? It's in Device Manager.
By Sound System Repair tool do you mean the troubleshooter?
I don't know what you mean by "service" and "brand of computers". Are you referring to Asus? I don't have an Asus computer. I have an Asus motherboard, the computer is built by me. - AnonymousJun 15, 2021
Another thing is to check the properties of Realtek (R) to see if inheritance is enabled for all users?
It's really hard to come up with a solution at a distance - AnonymousJun 15, 2021
I question whether you turned off the controller in > Task Manager and Device Manager?> restart.> in this protocol turn on the controller again
How it does not work is because you have > good driver.> restart the Sound System Repair tool and carefully analyze the steps in this I see
possibility of repair - I think you are making a mistake - it is best to use the service for this brand of computers - SamirGunicJun 15, 2021Brass Contributor
Someone wake me up when the Windows audio stack can be reinstalled and reconfigured from the ground up, without reinstalling the entire system, and when Windows is no longer using Registry for its hardware configurations.
- SamirGunicJun 15, 2021Brass Contributor
I have now uninstalled and disabled all audio devices and finished a second in-place upgraded to build 21354 on Windows Insider Dev channel (using Windows10_InsiderPreview_Client_x64_en-us_21354.iso) and then re-enabled them and even done a another driver reinstall. I still don't have a working audio. (I have also updated to the latest build 21390 on Dev channel as you can see in the screenshot.)
I'm afraid not even God can help this situation (he's probably not running Windows).
- SamirGunicJun 15, 2021Brass Contributor
Nope, I still have no sound. But at least everything appears normal now.