Forum Discussion

Copper Contributor

Oct 04, 2018

Solved

Windows 10 Version 1809, Remote Desktop Connection not working from PC but working fine from macOS.

Updated yesterday to version 1809, Remote Desktop Connection from another Windows 10 version 1809 not working. It looks like connected, but the whole screen is blank and the mouse cursor become hou...

FerasShehadeh
Mar 05, 2019
Thanks for your update and contacting us.

If the registry workaround the issue, then mostly this KB should fix it : https://support.microsoft.com/en-us/help/4482887/windows-10-update-kb4482887

install on both client and server ( source, destination)

If you still experience the issue, please do let us know. So we can help you further.

Euclid Mat

Copper Contributor

Jun 01, 2019

ImSkiZZeR It has been fixed in Windows 10 Version 1903. Use the Windows Update Assistant to update to this version: https://www.microsoft.com/en-us/software-download/windows10

Gerald_0815

Copper Contributor

Jun 12, 2019

I don't think this has been fixed in 1903. While the "entire screen is black" problem may be gone, the "RDP connection randomly hangs for a few seconds or even needs a reconnect" problem is still there.

Microsoft has STILL not fixed the UDP MTU negotiation issue they introduced in 1809. It still sometimes does not work reliably.

Euclid Mat wrote:
ImSkiZZeR It has been fixed in Windows 10 Version 1903. Use the Windows Update Assistant to update to this version: https://www.microsoft.com/en-us/software-download/windows10