Forum Discussion
1703->1709 BSOD 0xc00000bb on devices with NVMe SSD's
- Nov 30, 2017This is a known issue. The fix for this will be included in the cumulative update that will be released today at 10am via http://catalog.update.microsoft.com (manually downloaded). It will also be included in the next Patch Tuesday cumulative update. (Ref OS #14207031, 11D)
The same problem since october 2017.
MSI X99A Gaming Pro Carbon
Samsung 960 Pro M2 SSD VNMe 2TB
Win 10
Versionsinfo: 1703 (15063.909)
See also german Forum..
Microsoft!! HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP
R.Freier, Germany
X99A Gaming Pro Carbon (MS-7A20 installed version 1.30)
Samsung 960 Pro M2 NVMe SSD 512GB firmware version 4B6QCXP7
Windows 10 Pro 64-bit version 10.0.14393 compilation 14393 Version 1607 (14393.2068)
I swear, this is the last time I trusted MSI. I will never make that mistake again. Shame of you!!!
- Jas HayreMar 30, 2018Brass Contributor
Microsoft, YOU are a bunch of incompetent half-wits. What does it take to communicate with your CUSTOMERS on this issue? No fix, repeated restarts, lost work.
Moronic incompetent idiots!
I have finally had enough!!!!
- Пол АтрейдесMar 30, 2018Copper ContributorSame problem on new HP Omen laptop with PM961 Samsung NVME SSD.
I've found that there is a problem with power management in Win10 and NVME SSD.
If the PCI Express option Link State Power Management in powerplan is selected to Maximun powersafe - the NVME SSD slept and laptop have BSOD with CRITICAL PROCESS DIED. SSD not available until shutdown and power on. - David FritscheMar 24, 2018Copper Contributor
https://www.youtube.com/watch?v=9_UCyiJaH0Q
I have tried other ways to disable the Windows Update assistant. This video was helpful. Does not fix the issue, but I am hoping will keep my computer from rebooting several times a day.
Hope it helps - Jas HayreMar 23, 2018Brass Contributor
I too feel EXTREMELY ANGRY at the appalling support from MS.
No fix, no temporary reprieve from repeated failed updates, and no communication on the issue.
- Erkan IsikMar 23, 2018Copper ContributorDude WTF? You copied my Rant to the MSI Forum xD
- David FritscheMar 23, 2018Copper Contributor
I started a thread on the MSI Forum since this is getting pretty bad...Windows is warning me every day and reboots when I am away for more than 30 minutes, so i lose open files sometimes.:
https://forum-en.msi.com/index.php?topic=301785.0
- Erkan IsikMar 23, 2018Copper Contributor
I wish Windows was Open Source. Then bugs like this could be fixed by the community in days or a week.
I would switched since long to Linux, if the Driver- and Apps-Compatibility would be like on Windows.
MSI and ASUS is already dead for me. Foxconn does the Production, and they do **bleep** all the times.
On my next PC I will go to ASRock, much better Support...Microsoft please, fix this already! I will be really angry if it was just a Boot File Size limit!
That would be a 5 minute job!
- Wolfgang MillerMar 23, 2018Copper Contributor
I'm out. Bought a new motherboard from ASRock as MSI doesn't care about their customers. Worked out of the box with the update.
I'm sorry for all others that are faced with this problem. I'll never buy a MSI product again... this is just ridiculous
- David FritscheMar 22, 2018Copper Contributor
Update in case anyone is listening:
1. Microsoft is giving a boot up message that this version of Windows 10 - 1607 is no longer supported in April.
2. Still can't stop the Windows Upgrade Assistant- I have modified the registry according to directions multiple times. If I uninstall it, it comes back minutes later. Its a virus that can't be removed.
3. I have downloaded the ISO on the new Windows 10 version and done the upgrade from there. It goes through a long time upgrading, then Dies. Have done this at least 3 times...probably more.
4. About every other failure to upgrade leaves my machine's programs unable to launch, except in Administrator mode. Took a while to figure that out... Its a hassle, but in some cases things do not work. Microsoft Outlook for instance can not search in admin mode. I use this constantly.
Things I am afraid to try:
Since this leaves my machine potentially unusable with the blue screen of death, so far I am able to boot using and alternative and continue.
1. Doing a clean install is worrisome. Seems like a good possibility that the machine will not recognize the drives and never boot.
2. Booting from a USB drive to upgrade - I worry about the same outcome.
3. Some have suggested using a non-SSD drive to boot from...Clone a drive, etc...So I am supposed to order and install a new drive just to test this??? Figure out how to clone a drive etc... I am experienced, but its not something I am set up to do.
4. Reinstalling all my programs is VERY time consuming. Some are saying hours, but by the time I get at the setting back to what I like, it takes me days.
So appealing to MSI and Mcrosoft - What's the answer?
- Jas HayreMar 21, 2018Brass Contributor
Truly appalling communications, service and patches from Microsoft!
- Udo SimanzikMar 19, 2018Copper Contributor
Hi,
Microsoft is uninteriseted for user which have problems with Windows 10.
This is the "lesson learned". You can be sure, I do not make any kind sentence about MS in future.
- Mathias KühlewindMar 19, 2018Copper ContributorNothing work. I tried a new bios from msi. Hg3 bios and it dont work.
MS you have no fix for this? - David FritscheMar 18, 2018Copper Contributor
Same issue here. Have rebooted at least 3x a day for months. Can;t stop reboots. Cant fix it. Have tried everything except clean install. Just posting so i get notified if and when a fix is made. MSI X99a Godlike Carbon
- silber rueckenMar 02, 2018Brass Contributor
i do this for many times at both - MS and MSI.
but from MS the last answer was a few weeks ago, and the only tell what they all tell.
" you need the latest driver for motherboard and chipsetdriver and nvme, and then made a clean install from 1709."
i made this many times, and waste many hours for this, but still the same BSOD after all.
i have before installing all newest drivers and beta bios from MSi, i tell them this many times.
but always same answer.
so what can i do?
buy a new motherboard, or another SSD.
i think this is not the wright way.
greetz
- Jas HayreMar 01, 2018Brass Contributor
Like everyone else, I am extremely disappointed with Microsoft's lack of support, fix and communication on this. I blame the motherboard manufacturers equally.
I have complained on MSI's site, and have also telephoned Microsoft support to log the issue and request a fix.
EVERYONE here should please do at least these two things.
- silber rueckenFeb 27, 2018Brass Contributor
hello,
i cant understand why MS is not giving any respond of our problem here??
we are many user with the same problem, also MSI is not able to bring a patch who is working.
please MS move your ass!!!
or give an answer...
greetz
- DeletedFeb 27, 2018
Having same issue here, just adding myself to the list of troubled MSI x99s users... Also see the same in the bios regards the M2 not showing up on the storage list, but showing in the boot order.
- Constantino Grau TurueloFeb 26, 2018Brass Contributor
In my X99A Raider, it happens the same as in your screenshot. No detection of the M.2 drive there. However, it is shown in the UEFI Boot order (so it is detected somehow) and if you take a look at the "Board Explorer", it is detected that something is connected into the M.2 port.
Anyway, I think this is a software issue (Bios or Windows). If we could, at least, change the working mode of the M.2 drive from pci-e to sata, so that it goes through the intel chipset (IRST), I am pretty sure that the update would work because that is one of the working fixes out there, and it is not so difficult to let it upgrade with sata mode and then change it to pci-e.
Unfortunately, we do not have this option.
- Schahin Sharif PakdamanFeb 26, 2018Copper Contributor
I have the same problems too. Have an X99A Sli plus board and tried everything i read here and in the inet. From MSI is a beta biosupdate outside but it doesnt work. So i hope MS will find a way to bring out a hotfix so that we could patch. What i didnt understand is that every KB Patch could patch but the patch from 1703 to 1709 doesnt work. So for me the Problem is by microsoft and not from my board firm
- Michele CordoniFeb 26, 2018Copper Contributor
I asked to all MSI X99/X99a users, because I think it's so strange to have my boot disk not seen in the bios... and I'd like to understand if it is a MSI bios error or MSI choice...
As I can see, a lot of us, X99a users, have this kind of issue...
- Ireneusz MantorskiFeb 23, 2018Copper Contributor
- Niclas SFeb 23, 2018Copper Contributor
Hi,
I'm using an MSI X99A Tomahawk with an 960 EVO and it's not visible in the BIOS.
I've got the same Problem with the Bluescreen by upgrading to 1709. But I've upgraded previously from 1607 to 1703 successfully.
Hope there will be a fix in near future !
:)
EDIT: But it was always the case that my 960 EVO was not showing up in the BIOS
- Michael WolfFeb 23, 2018Copper Contributor
....Now... I ask to all the MSI X99 users...
- Rudolf FreierFeb 22, 2018Brass Contributor
This is not
MSI X99A Gaming Pro Carbon !!!!
- Michael WolfFeb 22, 2018Copper Contributor
Hi,
I see my M.2 disk but I've migrated my system to 1709. Made a detour via standard disk (see above).