Forum Discussion
Quick Assist Login Issue When Giving Assistance
Hi! I'm running Windows 10 1909 and having an issue with Quick Assist. It's been working fine on my desktop (Dell Optiplex 3060M), but I cannot get it to connect on my laptop (HP Elitebook 840 G...
We may have found a solution and it's kind of crazy. It has to do with the browser you use to sign into. Edge and Internet Explorer do not work.
However, if you set Chrome as your default browser and go through the process, it will open Quick Assist and provide a code.
You have to sign in using a non-Microsoft browser to access a Microsoft app.
However, if you set Chrome as your default browser and go through the process, it will open Quick Assist and provide a code.
You have to sign in using a non-Microsoft browser to access a Microsoft app.
- I was having the issue and tried signing into Edge. Quick Assist let me login after Edge was logged in. I was still able to leave Chrome as the default, but having Edge being logged in seemed to be necessary.
