Forum Discussion
Printer Not Listed
I have purchased a new laptop
When I try and add my printer via control panel a list does not appear in” Choose an advice or printer to add to this PC. “
It searches but nothing comes up in the list.
I have tried when printer is connected and not connected
My printer is a Brother MFC685CW
Edition Windows 10 Home
Version 20H2
Installed on 12/04/2021
OS build 19042.928
Experience Windows Feature Experience Pack 120.2212.551.0
Thanks
- Hi,
please take a look at these support pages:
https://support.microsoft.com/en-us/windows/fix-printer-connection-and-printing-problems-in-windows-10-fb830bff-7702-6349-33cd-9443fe987f73
https://support.microsoft.com/en-us/windows/troubleshooting-offline-printer-problems-9f5e98ed-0ac8-50ff-a13b-d79bf7710061 - How it is being connected?
Is it using LAN, Wi-Fi or USB?
Take a look at:
https://help.brother-usa.com/app/answers/detail/a_id/102695?R3ModelID=MFC685CW&_ga=2.181417314.495050363.1618680645-466579463.1618680645 Thank you for your help everyone.
I have managed to get printer listed and up and running.
Really appreciate the time taken to reply to my query.
Go well
Clint
- you're very welcome, glad to know you got it sorted out 🙂
- Welcome and glad the problem have been solved
