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Nikolaus Yates's avatar
Nikolaus Yates
Copper Contributor
Apr 24, 2019
Solved

Print Error 0x8007007e - Error while trying to print, preview does not work also only Edge Browser

Hello,

while trying to print out any type of document, Windows 10, Browser Edge causes the following error: Auf Ihrem Drucker ist ein unerwartetes Konfigurationsproblem aufgetreten 0x8007007e

 

Does somebody have an idea? Printing with the Internet Explorer is no issue.

 

  • Nikolaus Yates 

     

    Windows button + R to get to the Run screen
    Type "spool"
    Open "drivers"
    Find folder "x64old" and open
    Look for "printconfig.dll" in folder (might be in folder "3" within "x64old") and copy it (right click and "copy"), use search box in top right if needed
    Go back to "drivers" folder and open "x64" folder

    Paste the "printconfig.dll" into the same part of the "x64" folder (paste it in the "3" folder within it if that is where you found it in "x64old")
    Restart computer and it should work (it will take a few extra seconds to spool up when you print your first document in Edge or Mail)


    Worked great for me and I am not a big computer guy.


    Good luck!!

     

    Regards,

    Akshay

1 Reply

  • Akshay_Mane's avatar
    Akshay_Mane
    Iron Contributor

    Nikolaus Yates 

     

    Windows button + R to get to the Run screen
    Type "spool"
    Open "drivers"
    Find folder "x64old" and open
    Look for "printconfig.dll" in folder (might be in folder "3" within "x64old") and copy it (right click and "copy"), use search box in top right if needed
    Go back to "drivers" folder and open "x64" folder

    Paste the "printconfig.dll" into the same part of the "x64" folder (paste it in the "3" folder within it if that is where you found it in "x64old")
    Restart computer and it should work (it will take a few extra seconds to spool up when you print your first document in Edge or Mail)


    Worked great for me and I am not a big computer guy.


    Good luck!!

     

    Regards,

    Akshay

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