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Jeff Bovee's avatar
Jeff Bovee
Copper Contributor
Feb 20, 2018

Pointing devices disappeared from within Device Manager.

I had an issue I'd never seen before happen to one of my Windows 10 machines, and I wanted to share as I have not seen any posts on any communities that came to the same solution I had for a mouse is...
Rachel Tait's avatar
Rachel Tait
Copper Contributor
Oct 14, 2018
I thought I would share my solution to this problem. Had this issue on a laptop where i booted it up and no mouse! Looking in device manager there was no 'mice and other listed. However, under Human Interface Devices the 'I2C HID Device had an error code. Attempted to update it but it had the latest drivers. I disabled and enabled it and my mouse reappeared along with the mice and other option in device manager. Totally strange!
  • Lauriolisiin's avatar
    Lauriolisiin
    Copper Contributor
    Oct 16, 2020

    Rachel Tait Thank you Racheeeeeeeeeeeeel! OMG I thought I was good with computers, but I had no external mouse at hand and got the Ease of Access numpad mouse controls running. I uninstalled and downloaded 15 different drivers while I was dumbfound by the fact there was no mouse in device manager. Thank you so much for your input, I feel like I would have never solved this thing without your help! I even tried fidgeting around with the Human Inteference Devices HID thingy, but since nothing worked I went on to download more drivers. I feel like you gave me back an important limb, THANK YOU! and thanks @Ron0995 for the tip to restart after disabling. You two solved a puzzle I was unlikely to solve in 100 years!

    Edit: Bold tl;dr text for the people of future in the same mess.

  • Randy Byrne's avatar
    Randy Byrne
    Copper Contributor
    Oct 14, 2018

    I had something similar, but it was the whole "sound, video and game controllers" that disappeared. I used the inplace upgrade process to fix it.

  • ruth jaume's avatar
    ruth jaume
    Copper Contributor
    Oct 25, 2018

    Thank you sooooo much for this. After an hour and a half and several unsuccessful 'fixes,' from other sites, this one worked. Cheers!

    • Ron0995's avatar
      Ron0995
      Copper Contributor
      Nov 24, 2018

      I've had this problem for awhile but that fixed it. Disabled it restarted it and the was the mouse back in device manager. Thank you Ron

  • tacticute's avatar
    tacticute
    Copper Contributor
    Feb 27, 2019
    You saved me!
  • Barristerbrent's avatar
    Barristerbrent
    Copper Contributor
    Aug 24, 2019
    I am trying this but after my trackpad is disabled I cannot get the directional keys to work to restart, and simply reenabling does not solve the problem. Any suggestions?
  • Kitana_'s avatar
    Kitana_
    Copper Contributor
    Oct 06, 2020
    Thankyouuuuu!!!
  • Michelle000l's avatar
    Michelle000l
    Copper Contributor
    Jan 09, 2021
    Thank you sooo much...after attempting all that was said online, this worked💃💃 such a relief
  • Cslongbottom's avatar
    Cslongbottom
    Copper Contributor
    May 04, 2021
    I have an Acer that we just updated to win 10 from 8.1. Lost the touch pad. Device manager has no mouse /pointer and under the human interface I have like four other choices not the IC2. Any suggestions. Tried F7/9 with and without function key, ready to throw this thing through the window lol
    • Cslongbottom's avatar
      Cslongbottom
      Copper Contributor
      May 04, 2021
      So fixed. Had to go into the bios and select basic instead of advanced - let driver kick in and touch screen still works!
  • tellbell's avatar
    tellbell
    Copper Contributor
    Oct 28, 2021
    I have had this issue on and off for a few months now and have not been able to find a solution, yours worked first time, thank you.
  • Jay_Patel530's avatar
    Jay_Patel530
    Copper Contributor
    Dec 19, 2021
    Thank you Rachel Tait
    I was struggling with the same issue and your solution worked for me.
    Thank you

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