Forum Discussion
PC Reset from Cloud - how to debug
Is there a way to debug PC reset using Cloud option? It seems that I have not encountered any single machine (yet) that would not be complaining about inability to download files from the Cloud making this option useless.
Are there some prerequisites? Eg if the base OS is 3 years old and was never updated can it still download the "latest" image? Are there some logs (I found only something like CloudRec.log but nothing helpful inside)? WinRE itself can work on network as I have seen that the process is downloading two CAB files from http://tlu.dl.delivery.mp.microsoft.com/filestreamingservice/... so something else then "downloading" is the problem.
2 Replies
The core issue is that the cloud-based reset relies on downloading a complete image of the operating system and potentially other files (drivers, applications). If the download fails, the reset process can't proceed. This failure could stem from various factors on both the client (your PC) and the server (Microsoft's cloud).
I understand how it works and it is clear that something "fails" but my question how to debug it 😁. I can fire up the tcpdump and capture the network activity from the switch but that won't tell me anything because I have no documentation for the process nor any error logs and I'm not sure if there is some way to run something in parallel within WinRE to trace the process.
