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Grootamus's avatar
Grootamus
Copper Contributor
Jul 02, 2020

Optiplex 7060 Win10 Freezes Randomly

I have an optiplex 7060 with a 970 evo plus nvme ssd. Everything is brand new. I had a new motherboard installed by Dell and the ssd is brand with with a fresh install of Windows 10. The system runs great except randomly it will lock up and I have to reboot to get it back. 

 

It might freeze while I am using it or sometimes when it is just sitting there it will freeze. There is no rhyme or reason.

 

I have been on google for days trying everything I could find and it is still freezing. I have downloaded the nvme drive and reinstalled, changed power settings, run dell diagnostics and still nothing.

 

I looked in the log events and the only error I see under application is perflib 1020.

When I click on it the description reads as follows:

"The required buffer size is greater than the buffer size passed to the Collect function of the "C:\Windows\System32\perfts.dll" Extensible Counter DLL for the "LSM" service. The given buffer size was 21352 and the required size was 34880."

 

OR

 

The required buffer size is greater than the buffer size passed to the Collect function of the "C:\Windows\System32\perfts.dll" Extensible Counter DLL for the "LSM" service. The given buffer size was 21464 and the required size was 33776.

 

Under System Log I get Event 41 Kernel Power

 

Any help will be eternally appreciated.

Thanks