Forum Discussion
Obtained a Brown Box Icon for My Files in Dropbox on Windows 11
Greetings, I'm Virginia, a fellow user based in the UK. I'm sorry to hear that you're facing some challenges. Could you kindly let me know which build of Windows you are using - 22H2 for Windows 10 or Windows 11, or 23H2 for Windows 11?
I understand that you are encountering issues with a box icon appearing on your files/folders. Not to worry, as I am here to provide assistance and support in resolving this matter for you.
The box icon might be related to a shortcut for 'files on demand,' commonly associated with OneDrive and Dropbox services.
If you notice a brown box overlaying your Windows Desktop icons, it could be due to a problem with Windows Explorer. To address this concern, you can follow these steps:
1. Press the Windows key + E.
2. Press CTRL + ALT + DEL and choose Task Manager.
3. Click on 'More details' to display all the apps.
4. Under the 'Apps' section on the Processes tab, right-click on Windows Explorer.
5. Select 'Restart' from the context menu.
For additional tips and information, you can visit the following links:
- Microsoft Support: [link]
- Microsoft Answers: [link]
6 Replies
Right clicking on the empty space of the desktop and then refresh on the context menu always immediately but temporarily "fixes" the problem for me. As soon as the computer wakes from even turning off the monitor, it happens again.
Does not work
Open your Dropbox app and see if it shows any syncing issues or errors. Sometimes, the overlay icons are just Dropbox’s way of indicating file status.
This is what worked for me:
Yes but I only want the files in the cloud. This icon is awful.
Unfortunately, this does not help. Nothing happened.
