Forum Discussion
**No access for elderly user. bill and business critical***
during password input after system reset 82 yr old had a crash or brownout. he cant access his account. pw reset wants to send a text to his landline. we tried to reset it by sending the code to...
Hi,
please take a look at these pages:
https://support.microsoft.com/en-us/account-billing/how-to-reset-your-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37
https://support.microsoft.com/en-us/account-billing/reset-or-recover-your-microsoft-account-b19c02d1-a782-dee6-93c3-dc8113b20c42
You could use recovery methods that are already added to the account, so for example if you had added a recovery Email or phone number to the account, you can only use those and can't use a new one to reset the password, this is to prevent people from resetting someone else's password and gain unauthorized access.
you can contact Microsoft support from here:
https://support.microsoft.com/
please take a look at these pages:
https://support.microsoft.com/en-us/account-billing/how-to-reset-your-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37
https://support.microsoft.com/en-us/account-billing/reset-or-recover-your-microsoft-account-b19c02d1-a782-dee6-93c3-dc8113b20c42
You could use recovery methods that are already added to the account, so for example if you had added a recovery Email or phone number to the account, you can only use those and can't use a new one to reset the password, this is to prevent people from resetting someone else's password and gain unauthorized access.
you can contact Microsoft support from here:
https://support.microsoft.com/