Forum Discussion
Multiple applications have stopped working, since upgrading to Windows 10 version 2004
On August 8th I upgraded my Windows 10 Professional desktop to version 2004 (it had been at 1909). It was notified that the upgrade was ready, so I proceeded to go through with the upgrade.
At first I thought things were OK, but a few days ago several applications stopped working entirely. This seems very suspicious. For example, I have a Microsoft 365 Family license (formerly Office 365 Family Edition). All of the Office apps have stopped working!!! Just to go over a few of them, every time I log into Windows I'm presented with this message from Skype:
Skype error
Both Word and Outlook give me the following whenever I try to open either of them:
This morning a new problem presented itself. I have Windows Terminal installed. I was using it just yesterday. I cannot use it at all now, as whenever I try to use it I get this error:
And Spotify will no longer launch. I've tried clicking on my Spotify shortcut, nothing at all happens. No error, no warning, no popup, nothing.
What has happened to my machine????????? What in heck can be done about it?????????
The symptoms are there to show, there's no other way to check a user profile.
Let's suppose your current user is rod and the new user is falanga
Open a Command prompt (admin) and type:
net user falanga yourpassword /add
net localgroup administrators falanga /add
xcopy %userprofile%\desktop\*.* c:\users\falanga\desktop\
repeat for any other folder which contains useful info (pictures, documents, music, downloads and so on)
Just a bit of caution, if you have folder backup set to Onedrive (which I recommend) the commands for the following folders will change like this:
xcopy %userprofile%\onedrive\desktop\*.* c:\users\falanga\desktop\
xcopy %userprofile%\onedrive\pictures\*.* c:\users\falanga\pictures\
xcopy %userprofile%\onedrive\documents\*.* c:\users\falanga\documents\
Check this before by right clicking the Onedrive icon in application bar, Settings, Manage backup.
Then, in Settings/Account, change rod to local user.
Disconnect rod and log in with falanga.
Also in Settings/Account connect falanga to your Microsoft Account and you should be done.
Probably some apps will need some settings to be redone, but the main part is transferred.
When you're happy with the new profile, you could delete the old one.
Feel free to ask questions if something is not clear.
10 Replies
- First download Microsoft "Fix-it"-Tool for Windows
Run tool.
If that doesn't solve the problem
Try to set your Windows back to the previous version and then update to the 2004 version with the Windows update wizard.
here a Link: Recovery options in Windows 10
https://support.microsoft.com/en-gb/help/12415/windows-10-recovery-options
If that doesn't solve the problem
then download Windows 10 Update Assistant and update Windows again to 2004.
It is not the fastest solution, to be sure you would have to have a PC or log in via TeamViewer or other software to see where the problem could be. But only your technicker of trust can do that, not me.
So you can try to get everything back to normal without having to reinstall everything.
I would be happy to know if I could help.
Nikolino
I know I don't know anything (Socrates) Hello Rod-F,
This is one of the known issue on V2004:
You can resolve it by installing KB4557957. Directly download KB4557957 from Update Catalog.
Hope this helps!
KapilArya what you've suggested looks very promising. I went to the Microsoft Doc link you provided ("Resolve issues Windows 10"). It says that Avast resolved the issue. That the problem, if I understand it correctly, was caused or at least were related to drivers for either Avast or AVG. I don't have either of those anti-virus software. So, should I do this anyway?
Hi Rod-F,
I recommend you to proceed installing the update anyway, see if it helps.
If issue still persists, and if it has been less than 10 days to your upgrade, you can downgrade back to previous version. Go to Settings > Update & Security > Recovery > Go back to previous version > Get started.
Regards.
First use the Windows wizard for troubleshooting
On the Windows "Start" window (bottom left), click the left button with the mouse. then go to settings. Click on Update and Security, then click on Troubleshoot in the left selection window. Also click on additional Troubleshooter and click Troubleshoot program compatibility. Run troubleshooter.
If the problem persists, please
Try to install KB4566782 (OS Build 19041.450) again.
Here is some information about it:https://support.microsoft.com/en-gb/help/4566782/windows-10-update-kb4566782
Windows 10 KB4566782 Direct Download Links: 64-bit and 32-bit (x86).
If the problem persists, please
the download microsoft update assistent windows 10
https://www.microsoft.com/en-gb/software-download/windows10
Normally the problem should then be resolved.
If not then you should have a look at the PC. For example: When were new drivers or BIOS updated, how much RAM does it have, mode, type, etc. to see whether the problem is on the PC and cannot get used to Windows 10 (2004).If you find this helpful, please mark it as "Best Answer" and as Like (click thumbs up), it will be beneficial to more Community members reading here.
Nikolino
I know I don't know anything (Socrates)
