Forum Discussion

Colin_BR's avatar
Colin_BR
Copper Contributor
Mar 19, 2023

Microsoft Photo

Microsoft Photo won't stop searching for photos to download from a flash drive even when the count does not increase.  HELP

3 Replies

  • Dustinkk's avatar
    Dustinkk
    Copper Contributor

    If Photos is stuck, try to close the Photos app entirely. Reopen it and see if the import prompt appears again. If it auto-starts, look for options to cancel or pause the import.

  • MateoChen's avatar
    MateoChen
    Iron Contributor

    Tap Reset App in the photo, then reinsert the flash drive.

  • AlexanderWhite's avatar
    AlexanderWhite
    Copper Contributor

    Go to Settings > Apps > Microsoft Photos, tap Stop or Reset for the app, and then reinsert the flash drive.