Forum Discussion
[LTSC] Windows Hello Facial Recognition - Installation OR Repair
Hello Tech Community,
Recently, I discovered that Windows Hello Facial Recognition is either disabled or removed from Windows 10 Enterprise LTSC 2021 (21H2), and after a skim of the archives, could not find any method to install Windows Hello to these devices.
Q: Are/Is the device(s) in question compatible with Windows Hello Facial Recognition?
A: They are by the OEM, claiming that an IR module is specifically installed in each unit with compatibility guaranteed.
Q: Are/Is the device(s) in question using the correct Windows Hello Facial Recognition-compatible driver?
A: The drivers have been installed in full, and Windows prompts users to set up Windows Hello Facial Recognition rather than reporting that no compatible device is installed.
Q: Are/Is the device(s) in question affected by any OEM/user modifications which could inhibit Windows Hello's ability to function properly?
A: Microsoft Edge has been uninstalled (using the built-in uninstaller bundled with LTSC 2021) from the device(s), however no non-standard (including Enterprise-specific) settings/programs have been altered outside of that.
Q: What issue is occurring when attempting to configure Windows Hello Facial Recognition on the device(s)?
A: The introduction to Windows Hello Facial Recognition simply force-stops/crashes when Get Started is pressed, as if an application is not present. This may also be a missing Universal Windows Program (.uwp), as no other UWPs are present in this install, as far as I'm aware.
My question to you: Is it possible to install or repair Windows Hello (the combined package, preferably) to this installation of Windows 10 Enterprise LTSC?
Thank you,
Makeineer
3 Replies
'Still looking for a response to this for those of you passer-by(s).
Daniel-NL | We're facing a similar situation, then. I'll be going to other forums for a solution, though I have a feeling that we're going to get a lot of "Try DCIM" answers in the process.
(Sent to SysAdmins at https://www.reddit.com/r/sysadmin/comments/x34dvn/ltsc_windows_hello_facial_recognition/)
