Forum Discussion
Locked out of my PC! BitLocker was enabled on it's own and I have no key
Hi all, This happened on my dad's Acer 5 A515 laptop. as far as I can tell - he just opened the laptop one day and was locked out of his PC with the Bitlocker screen on. He never enabled it or s...
Hi Ozo123123
Please login to your Microsoft Account from another computer, Devices, select your device and click See detail, from Bitlocker data protection, select Manage recovery keys.
Please share your feedback, do not hesitate to contact me for further assistance, I will welcome all the questions you may have.
I did exactly what you said, but it reads:
You don’t have any Bitlocker recovery keys you’re looking for might be on their account.
When I click “Learn more” it explains that the key must be with the previous owner, which clearly shows my husband’s computer was not new. We were mislead to believe this. He order a “new” lab top from Best Buy.
So now what do I do? I have to redo his whole computer? From scratch losing all his files?
You don’t have any Bitlocker recovery keys you’re looking for might be on their account.
When I click “Learn more” it explains that the key must be with the previous owner, which clearly shows my husband’s computer was not new. We were mislead to believe this. He order a “new” lab top from Best Buy.
So now what do I do? I have to redo his whole computer? From scratch losing all his files?