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Chris Cooper's avatar
Chris Cooper
Copper Contributor
Nov 01, 2021

Laptop blue screening since last windows updates KB5006670

Been working on an issue with around 5 laptops blue screening that started happening after the last windows updates, Windows update KB5006670 the worrying thing is I've rebuilt the laptops but the same is happening.

 

I think I have narrowed the issue down to the WiFi / Network drivers, but I can find a fix anywhere.

 

I’ve updated the Bios and all intel drivers but the same happens, also rolled back,  I’ve got some stability when I disable the WIFI  and just use a ethernet cable, as soon as I swap the laptop blue screens.

 

This is happening on all three model of laptops we have Dell Latitudes 7280, 7290 (out of Warranty) and the newer 5420 (in warranty).

 

Does anyone have any suggestions or is this a know issues you have, or also have and are still working on?

 

Any help would be gratefully received.

KB5006670
Windows Updates
  • SalmanAhmed's avatar
    SalmanAhmed
    Steel Contributor
    Nov 03, 2021

    Hi Chris Cooper, 

    I faced the same issue while I updated my Windows on 5 Lenovo X1 Cabon laptops, I examine and noticed that the laptop only gets the blue screen when it goes to sleep or standby. I have done the below steps and the issue was resolved for me.

     

    Win + R to launch RUN and type: ms-settings:powersleep

     

    In the next screen, configure the Power and Sleep options with the values as shown in the screenshot.

     

    Please do not hesitate to contact me for any further assistance, I will welcome all the questions you may have.