Forum Discussion
Installing W10 on new laptop
Hi all, My 18 year old granddaughter, who is computer literate but knows zero about operating systems, installed W10 on a new computer. For some reason the setup procedure would not accept her login...
To get back into your account as quickly as possible, try these basic troubleshooting steps:
- Verify that Caps Lock is turned off and your email address is spelled correctly.
- Clear your browser history (here's how for Microsoft Edge and for Internet Explorer).
- Try signing into your account from a different internet browser.
If you can't remember your password or it's not working
You can reset your Microsoft account password by following these steps:
- Go to the Recover your account page.
- Enter the email address, phone number, or Skype ID you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail . com or outlook . com.
- If you have security info on your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you'll be able to make a new password.
- Enter your new password, then select Next.
No the problem was that the OP was using a Gmail (Google) account instead of Microsoft account.