Forum Discussion
Cadmaster
Jan 05, 2020Copper Contributor
Huawei Matebook x pro crashes
My computer is randomly crashing, restarting and going back to normal within 30 seconds every 15 minutes ish. Does anyone know what I should do?
grovers
Sep 04, 2021Copper Contributor
Same issues here.. I have Huawei MateBook X Pro purchased back in Dec 2018 when it was just announced. Was working fine till early 2021, but started random hang and crashes after that.
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.8 GB usable)
System type 64-bit operating system, x64-based processor
Windows 10 Home Ver 20H2 Build 19042.1165 loaded on it.
Edition Windows 10 Home
Version 20H2
Installed on 10/6/2020
OS build 19042.1165
Experience Windows Feature Experience Pack 120.2212.3530.0
Reset PC and loaded OS again. Still crashed after a few days. Loaded old image from back in 2019 but still crashed. Seems to be some hardware issue. Either HD or video card or something. Now the silly thing wont even reset anymore. Trying to reset gives "There was a problem resetting your PC. No changes were made".
Please post some solution if anybody gets it fixed.
adell1535
Sep 07, 2021Copper Contributor
grovers My was crashing each days with no errors.
Service and support of Huawai changed the mother board and problem has been solved.
- groversSep 07, 2021Copper Contributoradell1535 - was your laptop still under warranty when it showed those signs that Huawei changed the MB ? I bought mine back in Jan 2019 and my factory warranty may have long expired. Don't know whether Huawei will do anything about it. But please let us know your warranty status. Thanks