Forum Discussion
Huawei Matebook x pro crashes
My computer is randomly crashing, restarting and going back to normal within 30 seconds every 15 minutes ish. Does anyone know what I should do?
I'm having the same problem - I have got my Matebook X Pro 2019 since 2019. It has worked flawlessly until about 2 months ago. Been running Windows 10 with up to date updates in past year or so. I reinstalled Windows 10 two days ago with the "keep personal data" option and up to date patches for Windows and from the Huawai PC Manager, however that doesn't seem to fix the random crash.
I have a Dell 4k monitor connected via USB-C cable. Tested with other two cables with no avail.
Couldn't see any clues in EventViewer re the crashes. Huawei PC Manager indicates 100% pass for testing. Also the hard drive passes the scan with no error.
I am thinking to format the hard disk and do a fresh install of Windows, just to eliminate any possible software issues next.
Any tips and suggestions will be highly appreciated.
I have a Dell 4k monitor connected via USB-C cable. Tested with other two cables with no avail.
Couldn't see any clues in EventViewer re the crashes. Huawei PC Manager indicates 100% pass for testing. Also the hard drive passes the scan with no error.
I am thinking to format the hard disk and do a fresh install of Windows, just to eliminate any possible software issues next.
Any tips and suggestions will be highly appreciated.
All my scans also showed no problem with my laptop. Changing the SSD solved the issues, though
- I followed your tip and replaced the SSD and reinstall Windows about a week ago. The laptop has never crashed since. So changing the SSD has fixed my issue. BTW I did a fresh install of Windows before that and that did not help with the random crash. Thank you eduardokc!
Thank you@- My pleasure!
- Yeah. Me think so too that NVME drive is an issue. I have square trade extended warranty on it. Will send it to them. Dont know whether they'll be able to simulate the problem or not, but will send a writeup and No Boot Device error message picture. Hopefully they change the hard drive.
Have to keep a track of current serial though to make sure they changed the drive, if they claim to do so.
