Forum Discussion
Huawei Matebook x pro crashes
My computer is randomly crashing, restarting and going back to normal within 30 seconds every 15 minutes ish. Does anyone know what I should do?
I'm having the same problem - I have got my Matebook X Pro 2019 since 2019. It has worked flawlessly until about 2 months ago. Been running Windows 10 with up to date updates in past year or so. I reinstalled Windows 10 two days ago with the "keep personal data" option and up to date patches for Windows and from the Huawai PC Manager, however that doesn't seem to fix the random crash.
I have a Dell 4k monitor connected via USB-C cable. Tested with other two cables with no avail.
Couldn't see any clues in EventViewer re the crashes. Huawei PC Manager indicates 100% pass for testing. Also the hard drive passes the scan with no error.
I am thinking to format the hard disk and do a fresh install of Windows, just to eliminate any possible software issues next.
Any tips and suggestions will be highly appreciated.
I have a Dell 4k monitor connected via USB-C cable. Tested with other two cables with no avail.
Couldn't see any clues in EventViewer re the crashes. Huawei PC Manager indicates 100% pass for testing. Also the hard drive passes the scan with no error.
I am thinking to format the hard disk and do a fresh install of Windows, just to eliminate any possible software issues next.
Any tips and suggestions will be highly appreciated.
Same issues here.. I have Huawei MateBook X Pro purchased back in Dec 2018 when it was just announced. Was working fine till early 2021, but started random hang and crashes after that.
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.8 GB usable)
System type 64-bit operating system, x64-based processor
Windows 10 Home Ver 20H2 Build 19042.1165 loaded on it.
Edition Windows 10 Home
Version 20H2
Installed on ‎10/‎6/‎2020
OS build 19042.1165
Experience Windows Feature Experience Pack 120.2212.3530.0
Reset PC and loaded OS again. Still crashed after a few days. Loaded old image from back in 2019 but still crashed. Seems to be some hardware issue. Either HD or video card or something. Now the silly thing wont even reset anymore. Trying to reset gives "There was a problem resetting your PC. No changes were made".
Please post some solution if anybody gets it fixed.
grovers My was crashing each days with no errors.
Service and support of Huawai changed the mother board and problem has been solved.