Forum Discussion

Brass Contributor

Sep 22, 2020

Solved

Had to reinstall Realtek HD audio driver every time I open the lid.

Hello everyone! I have a recurrent little Windows 10 problem. Every time I had to close and open the lid of my Lenovo ThinkPad 13 series laptop I see cross mark on speaker icon located at taskba...

KapilArya
Sep 23, 2020
Adrian1595, I recommend you to complete installation of all the latest updates available to you.

Also, completely reinstall the driver from your device manufacturer's website, see if that helps.

Regards.

Adrian1595

Brass Contributor

Sep 22, 2020

KapilArya First of all Thank you for your kind reply.

I ran the troubleshooter and got the following attached troubleshooting message along with the registry log.

Thank you.

KapilArya

MVP

Sep 23, 2020

Adrian1595, I recommend you to complete installation of all the latest updates available to you.

Also, completely reinstall the driver from your device manufacturer's website, see if that helps.

Regards.

Adrian1595
Brass Contributor
Oct 10, 2020
KapilArya Sorry to say. My problem re-emerged again. I uninstalled Microsoft Audio Driver and installed Realtek driver from Realtek website. It worked for one reboot.

But still after every new boot up audio is disabled and audio HD Device is in System device Category under device manager. Audio is still not using the driver from Realtek website.

Can anybody tell what should I do?
- Reza_Ameri-Archived
  Bronze Contributor
  Oct 10, 2020
  Adrian1595
  Report this issue to device manufacturer's support.
  Open start and search for feedback and open Feedback Hub app and report this issue.
Adrian1595
Brass Contributor
Sep 23, 2020
KapilArya I just did what you suggested. Complete update of windows and reinstall Realtek HD driver.

Thank you very much.