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mummi2015's avatar
mummi2015
Copper Contributor
Oct 29, 2024

Failed sign in after reset of windows 10

Hi good people,

 

I was trying to use a PC that had been setting around for a couple of years. My coworker did not remember the password and we decided to just reset the PC and delete everything on it. However, after I had done so I end up back on the sign in screen, for an account that is not an admin, and when I sign in using the pin I get "The user profile service service failed to sign-in. User profile cannot be loaded.". I was hoping that after the reset (cleaning all drives), I would end up with a clean PC as if I just bought it. 

 

Any help is appreciated as I am lost.

Thanks in advance.

1 Reply

  • DevinJohnson's avatar
    DevinJohnson
    Iron Contributor

    Once in Safe Mode, try signing in again. If you can access your account, you may be able to create a new admin account or troubleshoot the existing user profiles.