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Dylan_Mac's avatar
Dylan_Mac
Copper Contributor
Sep 01, 2023

Errors when running games.

Hello,

 

I installed a PNY 2TB hard drive yesterday and issues began to happen. I disabled, uninstalled, and removed the hard drive since but I am still having issues. Only when running a game, at random the PC will reboot itself. I have thoughts it may be a PSU issue, but I was looking for feedback. I will share the images of the event viewer in hopes someone may be able to help.

 

3 Replies

  • Reza_Ameri's avatar
    Reza_Ameri
    Silver Contributor
    Sep 01, 2023
    Are you seeing any Blue Screen before the restart?
    Make sure report this issue using the Feedback Hub app.
    • Dylan_Mac's avatar
      Dylan_Mac
      Copper Contributor
      Sep 02, 2023
      Not usually, just goes black then restarts. There is usually a Kernal/Event 41 that pops up after in the event viewer
      • Reza_Ameri's avatar
        Reza_Ameri
        Silver Contributor
        Sep 02, 2023
        Try performing Clean Boot and see if the problem persists?
        Have a look at:
        https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

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