Forum Discussion
Edge on v1903 doesn't load websites
To fix this We can’t reach this page error in Microsoft Edge; you can try these suggestions:
- Clear Edge browser cache
- Enable IPv6
- Start DNS client
- Change default/preset DNS
- Reset internet connection
- Run the Internet Connections troubleshooter
1] Clear Edge browser cache
You should clear Edge browser cache and then see if you can load the webpage.
2] Enable IPv6
If you have recently updated your computer to a newer version of Windows 10, and following that, Microsoft Edge and Store apps have stopped connecting to the internet, you need to enable IPv6.
3] Check DNS Client Service status
There is a Service called DNS Client this should be running all the time to use the internet. However, if it has been stopped due to any reason, you should enable it.
Open Windows Services Manager and double-click on DNS Client Service. If the Service status is Running, there is nothing to change or do. However, if it is shown as Stopped, you need to click the Start button. Its Startup type should be set to Automatic.
4] Switch to Google Public DNS
To change the DNS Server settings, press Win + R, type ncpa.cpl and hit the Enter button.
Right-click on the currently running network connection profile and select Properties.
Double-click on Internet Protocol Version 4 (TCP/IPv4).
Make sure you are on the General tab.
Select Use the following DNS server addresses and enter these following:
- Preferred DNS: 8.8.8.8
- Alternate DNS: 8.8.4.4
You can also use the Cloudflare’s new DNS service.
5] Reset TCP/IP
Sometimes the current settings can cause the problem, and the best solution is to reset TCP/IP to default.
6] Run Internet Connections Troubleshooter
In Windows 10 Settings panel, you can find a troubleshooter that may help you fix this internet connection issue in Microsoft Edge. To run it, open the Troubleshoot page in Windows Settings and click Run the troubleshooter button under Internet Connections.
Regards,
Akshay
System Admin | Apps4Rent
Akshay_Mane thank you for your reply.
1. Edge browser cache clear was attempted.
2. Enabling IPv6 was attempted (we had found that suggestion in another post).
3. DNS Client service is started/running and tested that it works fine - other host names and web URLs resolve using nslookup. Only computers that have been upgraded to v1903 are exhibiting this issue with Edge browser. Our other computers running v1809 can browse the web sites without any problem, and we can browse the sites using Internet Explorer on v1903.
4. Tried changing the DNS to use Google's public, does not help. I don't believe this is a DNS issue as it is only Edge on computers running v1903 that are exhibiting this issue.
5. Tried the TCP/IP reset/restart - did not work.
6. I believe the network/Internet connections are working, but tried running the Internet Connections troubleshooter anyway - the troubleshooter reported that it "could not identify the problem".