Forum Discussion

Brass Contributor

Jul 10, 2018

Credential Manager not updating passwords

We see a pattern when our users change password every 90 days. A lot of them get Outlook promts after and we need to clear the credential manager. It seems that windows do not update all instances of...

vthyng

Copper Contributor

Feb 27, 2019

This happened to me and another colleague. I would be curious under what conditions Credential Manager is able or not able to update a set of credentials.

Jesper Stein
Brass Contributor
Feb 27, 2019
We still see this issue. We have been running a case with Microsoft support to try and find the root cause, but with no success. As of now, we have accepted that this can happen and have a script to fix it, when users report it. But according to Microsoft, Office 365 Pro Plus do not use the credential manager when connecting to Office 365???? IT life is not easy :(
- Eric Sabo
  Brass Contributor
  Apr 26, 2019
  Has there been any updates on this? It seems to be happening with onedrive sync client
  - Jesper Stein
    Brass Contributor
    May 08, 2019
    Eric Sabono we just started to accept that this could happen. We created a script that clear the cached credentials when a user goes to the Service Desk to get help.