Forum Discussion
CoPilot sidebar in Edge "Attempting to reconnect..."
I have 3 Microsoft accounts, a personal Hotmail account, and two Work accounts that are O365. Each of them is setup in my Edge browser as a separate profile, logged in and syncing settings. In my personal account, the CoPilot sidebar works fine and always has. In my first work profile, the CoPilot sidebar has always had this issue of 'Attempting to reconnect...'. The only way I've found to fix it, is to delete the BFB cookie from the cache for Bing.com, then refresh the CoPilot sidebar, at which point I'm prompted to sign in to the CoPilot sidebar, and it works for a while, but by the next day, the issue is back.
My second work profile is actually new. And CoPilot worked for the first day, but then the next day I went to use it, the issue was present and has been the same as my first work profile since.
I'm wondering if anyone has come across a more permanent solution that maybe I missed. Or if you can link to a feedback submission I can vote on.
7 Replies
I have barely the same issue here. It says that there was a problem and ask to try to reconnect. Copilot vision stopped working.
Make sure you don't have any browser extensions that interfere (uBlock Origin Lite was the culprit in my case).
Sign in your work profile in another browse and check how it is going.
So the other day, it changed, now it says 'We're having some trouble. Please try again'. I had tested on my other computer, same profile and had the same issue. Now it's working on my other computer, and just not my main one. I haven't done any more troubleshooting yet though since the change in message.
This kind of weird issue is really hard to get fixed. May be a factory reset or clean install.
Hello,
If you're using a VPN, try disabling it or adjusting its configuration. Some users have reported that VPNs can interfere with the CoPilot sidebar.
And, if possible, test the sidebar on a different network to rule out any network-related issues
Thanks, I didn't use a VPN, and I have the issue at work and at home, but only with my work profiles. My personal profile doesn't have the issue on either network.
