Forum Discussion
Constant "Boot device not found" and "ran into a problem and needs to restart"
I have a 2017 HP Spectre laptop running Windows 10 Pro. Up until now it has been functioning near perfectly despite its age, and it's the only computer I want to use for the rest of my life if at all possible. I treat it like glass. Nothing has ever gone wrong with it that I can remember (except needing the battery replaced about a year ago, and occasional charging issues since then).
Well, this past month or so, it's started giving me a "Boot device not found" black screen and/or the "ran into a problem and needs to restart" blue screen when I turn it on, whether it was hibernated or fully shut off. I tried to troubleshoot, but I'm not nearly tech-y enough to follow any of the suggestions I found, and I'm scared of messing something up. The message(s) would appear sporadically at first, but now it's literally EVERY TIME I turn it on. Restarting always clears the problem and then I can use my computer like normal, but it's been days since I was able to turn it on without needing an immediate restart. It probably wouldn't be smart to just leave it on or in sleep mode all the time, but I also don't know how good it is to let it crash every single time I start using it. And also this means I can't leave any files open, ever. I need to be able to put things aside overnight without worrying about losing them.
I haven't noticed any other issues with my computer, either related or unrelated, but I am very worried about what happens if this persists or escalates somehow. What should I do?
(Lmk if more info is needed. I haven't gotten a shot of the error code on the blue screen because it always flashes away too quickly to read, but I can try to catch it next time if that helps?)
8 Replies
- WyldersCopper Contributor
Given the recurring nature of the problem, back up your important files immediately: Use an external drive or cloud storage. You can also create a full disk image if you’re comfortable with tools like Macrium Reflect or similar, just in case.
Thanks, Wylders — absolutely agree on the backup recommendation. Given the combination of symptoms (cold‑boot failures, normal restart, and now a blue screen during regular use), backing up the drive is the safest first step.
Once that’s done, we can narrow down the root cause. On these HP Spectre models, this behaviour usually comes from either:
- the SSD taking too long to initialize when cold, or
- a firmware timing issue that HP has corrected in some BIOS updates.
If you can share the “Device Configurations” BIOS page, I can check whether your model exposes any storage‑related options. Otherwise, checking for a BIOS update and planning for an SSD replacement are the two most reliable next steps.
- AquaHeartGirlCopper Contributor
Thankfully I have a Carbonite backup constantly running, and I also did a full backup on an external drive last week.
I had a more tech-savvy friend visiting the other day and got him to take a look, and he agrees that the hard drive might need to be replaced. He thinks there could be a disconnect somewhere between the hard drive and the motherboard, but we haven't pinned down exactly where.
We tried running some diagnostics, a SMART check and a UEFI, but for some reason the SMART wouldn't do a full scan (the partial scan didn't show any problems) and then we couldn't get the computer to boot from a USB to do the UEFI. (Yes we changed the boot order in the BIOS; we had no idea what else to do when that didn't work.) We also did a memory test and a hard drive test in the BIOS and didn't get any unusual results.
I also got a picture of the error code on the "Boot device not found" screen: 3F0. It's the same code every time. (I haven't seen the blue screen in a few days so I still haven't gotten that one.)
If I don't have a breakthrough, my next step will be taking it to a specialty store for service. I suspect I'll need to do that no matter what the exact problem is.
- AquaHeartGirlCopper Contributor
UPDATE: Today my computer bluescreened IN THE MIDDLE OF EDITING A WORD DOCUMENT and I almost lost hours of changes. Thank goodness for Word autorecovery. (Sometimes I go a long time without saving on purpose, because I want to make a lot of tentative changes at once and I don't want to commit to them. I like being able to close out and cancel everything if I decide to.)
That's it, I absolutely cannot live like this.
I tried to post a reply to Charlie34000 yesterday but I don't know where it went? Charlie, thank you for the suggestion, I tried looking in the BIOS for the Fast Boot option but I couldn't find it anywhere. Am I missing something? (I had a screenshot of the menu but I didn't keep it after I thought I had posted it. I'll retake it later.)
Thanks for the update — and the blue screen you got while editing a Word document actually fits the same pattern as your boot issue. When a system shows:
- “Boot device not found” on the first cold boot
- A normal boot after a restart
- And now a blue screen during normal use
…it usually points to the same root cause: the SSD is becoming unstable and sometimes fails to initialize or respond in time.
Your earlier BIOS screenshot already confirmed that your model doesn’t include any Fast Boot or Quick Boot option, so you’re not missing anything there.
What you’re seeing is very typical of an SSD that’s starting to age:
- cold starts fail because the drive doesn’t initialize fast enough
- once warmed up, it works normally
- but under load (like Word autosaving), it can still momentarily drop out and trigger a blue screen
At this point, the safest next steps are:
- Back up your files (OneDrive, USB drive, anything you prefer)
- Consider replacing the SSD — this is the most common and reliable fix for this exact behaviour
- If you can share the “Device Configurations” BIOS page, I can check whether your model exposes any storage‑timing options, but many Spectre models simply don’t
You’re absolutely not doing anything wrong — your system is just showing classic signs of storage failure, and you caught it early enough to avoid data loss.
- AquaHeartGirlCopper Contributor
Hi Charlie, thanks for the suggestion! I tried looking for the Fast Boot option in the BIOS under BIOS Setup > System Configuration > Boot Options, but it doesn't seem to exist. Am I looking in the right place?
(There was also a separate menu for "Boot Device Options" but that doesn't have it either.)
Thanks for the screenshot — that confirms it: on this HP Spectre generation, there is no Fast Boot / Quick Boot option in the BIOS. Your Boot Options page is exactly as expected for this model.
The only relevant setting here is:
- POST HotKey Delay → this controls how long the firmware waits before booting, but it doesn’t affect SSD initialization.
Since the BIOS doesn’t expose any fast‑boot‑related toggle, the behaviour you’re seeing (first cold boot failing, second boot working) is more likely due to:
- the SSD taking longer to initialize when cold, or
- a firmware/UEFI timing issue that only appears on the first boot.
If you can also share the System Configuration → Device Configurations page, I can check whether your model exposes any storage‑related timing options there.
Hi,
The behavior you describe — “Boot device not found” on the first startup, then a normal boot after a restart — is often caused by the SSD taking a bit too long to wake up on older laptops.
When that happens, the firmware doesn’t detect the drive fast enough, but everything works once the system restarts.
On many HP Spectre models, this can be improved by adjusting one setting in the BIOS/UEFI:
- Disable Fast Boot (this forces the system to fully initialize the hardware every time).
If you want to check this, you can enter the BIOS by pressing Esc or F10 right after turning the laptop on. The option is usually under System Configuration or Boot Options.
If you’re unsure, you can take a photo of the BIOS screen and share it — that’s often easier than trying to describe it.
If the issue has become more frequent over time, the SSD may also be starting to age, but the BIOS setting is the first thing to try.