Forum Discussion

Copper Contributor

Sep 19, 2019

connection terminated unexpected server authentication certificate windows 10

Hi Team, My windows 10 users keep getting this error message many times when they try to log into RDP sessions. They get this error for about 7 times then logged in. I've looked around but ...

jvalois

Copper Contributor

Sep 20, 2019

PaulaSillarsWindows server 2008 SP1

The description for Event ID 54 from source RDPDR cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\RdpDrDvMgr

The Terminal Server security layer detected an error in the protocol stream and has disconnected the client. Client IP: 10.1.2.34.

This is what I get from the event viewer, is there another place I can look at?

PaulaSillars

Iron Contributor

Sep 23, 2019

jvalois Is it a virtual server or physical?

Is the issue related to loading of users onto the server?

Also, try changing the remote desktop setting on the server to allow connections from a computer running any version of Remote Desktop (less secure) to see whether the issue still exists. I did see this a few months back with an update.

SamK50
Brass Contributor
May 27, 2020
1. Click the Windows or Start button and type "certmgr.msc". This will start the Certificate Manager.
2. Click on Action | Find Certificates and type "Safeguard" in the Contains field and click on the Find Now button.
3. The results should be displayed below, expand the Issue To column and select (to highlight) SafeguardCluster.
4. Right-click and select Delete.
5. Click Yes on the questions.
PaulaSillars
- kacjr53
  Copper Contributor
  Jun 01, 2021
  The steps you are providing: are you doing this on the RD server or on the Windows 10 client?
  SamK50