Forum Discussion
Cant fully remove user profile Win10 Enterprise V2004
Microsoftpmgoes Is there also an entry left in the profiles list in the registry? Do you get an error in the Control Panel applet or does the profile get removed per the app?
warrenw There are no entries in the registry and the profile does get deleted when removing it via the control panel. I also confirm that the folder is gone in C:\users
One thing I have noted is that in the control panel the profile is listed as unknown user but when I delete it the users folder disappears in the C:\users folder so I know i have removed the right one, also it was the only large profile in control panel.
I have tried this recreation of a profile several times for both affected users but dont manage to get anywhere.
When they log back in the recycle bin is still full and I note with the new profile auth problems in office 365 appear as everytime we try to sign in with their account we get a white box and cant go further.
Its quite annoying.
I have recreated profiles for years with no issue but we are wondering if something is different with version 2004, perhaps there is another step somewhere that needs to be followed since this update.
- warrenw
pmgoes What version of Windows 10 are you using? Are these hardware based devices or Virtual Machines?
The auth issue in Office apps may be due to the Web Account Manger service not starting.
Is it just these two users or are other users impacted?
warrenw I just confirmed the service is running as well so unfortunately thats not the cause of the white box.
- warrenw
pmgoes Thanks for the reply.
To recap
Profiles show as "unknown" in the Control Panel app.
After you delete the profile using the Control Panel System The user profile directory is gone from c:\users and from the profiles list but after you delete the users profile.
They log back on (which recreates the profile) and notice the Recycle bin is full and Office apps are seeing a white box when they are launched.
So far we do not have other reports of this behavior and I cannot reproduce the problem. 2004
What OS version did you upgrade from?
Are the machines in an AD domain? or Azure AD joined?
When you reboot and logon to delete the profiles do you logon as a local admin on the workstation or use a domain account that is a local admin?
Are these virtual machines or hardware based?
Do the files in the recycle bin belong to the logged on user? If so, were they recently deleted by the user? Are they from the c: drive or another drive?
It would be good to try a clean boot to see if the issue happens then.
Test if the issue reproduces on a new user on the same device.
warrenw These are 2 physical machines that both had their profiles recreated for different reasons.
They are running Win 10 Enterprise version 2004.
It is only these 2 machines as these are the only ones we have recreated user profiles for.
Its interesting that this auth window (assuming that's what it is as its blank) only started happening after the profile was recreated.
I will see about that service not running.