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Onur01651's avatar
Onur01651
Copper Contributor
Sep 12, 2019

Bug with photos app...

I upgrade much computer to Win 10 and made full recovery with delete data but all computers have some bug.

When i click a picture for open with photo app, app giving full black screen. ( At all computers which run Win 10 )

After 10-15 sec later ll open normally, this is a problem, where is the bug?

  • HotCakeX's avatar
    HotCakeX
    MVP
    Sep 12, 2019
    Which Windows 10 version are you using?
    are the graphic card drivers installed?
    • Onur01651's avatar
      Onur01651
      Copper Contributor
      Sep 12, 2019

      HotCakeX 

      Windows 10 Home Sl 1809 17763.678

      But all computers have same bug i see

       

      All drivers are ok

       

      • HotCakeX's avatar
        HotCakeX
        MVP
        Sep 12, 2019
        You can try 2 things here:
        1. use Windows update to install the updates which includes updating to 1903
        2. Open Windows Store and check for app updates and install them.
    • HotCakeX's avatar
      HotCakeX
      MVP
      Sep 12, 2019
      I used translation and it appears that you can't install the update.
      would you specify which kind of updates you're unable to install?
      Windows store App updates or Windows updates?

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