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BreckenFoster
Steel Contributor
Apr 24, 2026

Bluetooth and Wi-Fi keep dropping on my Windows 10 laptop

After unplugging the power cord while the laptop was still on, the Bluetooth and Wi-Fi icons disappeared. In similar situations before, I was able to resolve the issue by unplugging peripherals, holding down the power button to discharge the battery, restarting the laptop, and updating the drivers. However, this method did not work this time, and an “Unknown USB Device (Device Descriptor Request Failed)” entry with an exclamation mark appeared in Device Manager. I tried disabling and then re-enabling the device, but the exclamation mark remained. I also tried plugging in peripherals into all USB ports, but that didn’t help either. Following the discharge procedure temporarily restores Bluetooth and Wi-Fi, but they disappear again shortly afterward. I’ve confirmed that the drivers are up to date, so I’m looking for other effective solutions.

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