Forum Discussion
Blue page says "Your device ran into a problem and needs to restart".
Hello
Please follow the steps below
Start your computer and as soon as the windows logo shows on or the spinning dots near bottom of your screen press and hold the power button to power off your device.
Repeat this 2-3 times
then you will get a text at the middle bottom of your screen saying"preparing automatic repair"
Then, you may be asked to choose an account to continue. Next, type the password of the selected administrator user account. If you are not prompted for this information, skip to the next step.
Chances are that windows 10 will to try to make an automatic diagnosis of your PC without telling you to select an admin account
In both the cases
you may get"automatic your PC didn't start correctly" click on the advanced options button Click on troubleshoot then Follow the path “Advanced options -> Startup Settings -> Restart.press 6 or F6 to go into “Safe Mode with Command Prompt.”
Then please reply if you still get the same blue screen
If yes then follow the same steps (Start your computer till Advanced options)
then click on Command prompt and type sfc /SCANNOW
wait for a while and then restart your PC
If nothing happens Please contact Microsoft!
also have you backed up your data?
After waiting for a long time and restarting the laptop, my laptop is not displaying anything after restart. There is only a blank screen present.
Please respond and guide me so as to what I should do.
- ShashankDahatSep 09, 2023Iron Contributor
Hi Omegakky22,
Hope you are doing well
Could you please elaborate on the problem? Is it the same error hulyong or fred experienced? Did anything certain which you noticed happened to your PC before? Do you have any recovery media usb drive or disk??Does the computer show the logo on the screen or is it just pitch blank? Does the laptop turn of automatically after it's pitch black or what?? If you could kindly tell me these details or anything else in particular you want to about your laptop, I may be able to help you. Also i forgot could you send me the specifications of your laptop like how old is it what model is it which brand is it?
Thank youu