Forum Discussion
Blue page says "Your device ran into a problem and needs to restart".
And you're extremely welcome Fred
If you need any help do contact me and is windows running perfectly fine now? have you backed up your files?and did they got restored?
Thank You Have A Great Day Ahead
Joshimhaseyo!
Shashank Dahat ⟭⟬
Thanks Again, Shashank!
- Fred_Surkamp_LeroyBoymAug 30, 2021Copper ContributorDear Shashank,
Pardon me for turning to you as I'm not quite sure how the Microsoft Community works and you were the only person to offer help.
After a few days of everything running fine, I found myself getting strange responses from Windows. It seems to me that it was right after I downloaded 2021-08 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5005033) and/or 2021-08 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 20H2 for x64 (KB5004331).
I had to go back to Dell's OS Recovery program and download all my personal files and reload a new copy of Windows 10. I downloaded the first set of updates, but now I have among others the two I mentioned above. Currently, I'm having problems with my wireless cutting in and out and it may be due to not downloading the remaining updates or those updates from Dell since they require a Restart of the system. I have postponed the updates manually until 9/5/21 so I can get a better understanding if the two Windows 10 updates I mentioned above have had complaints from anyone else. Your help in this matter would be greatly appreciated.
Sincerely,
Fred Surkamp - ShashankDahatAug 30, 2021Iron ContributorCould You Please elaborate on the problems you are facing??Also what state is windows on your computer? Is it installed and does it run? Is it installed but doesn't run? or it is just not working? how about your files? are they safe?
Thank You
Have a great day
Shashank Dahat - Fred_Surkamp_LeroyBoymAug 30, 2021Copper Contributor
ShashankDahat,@ links to members
Currently, the Windows Specification read:
Edition Windows 10 Home
Version 20H2
Installed on 8/27/2021
OS build 19042.546
Experience Windows Feature Experience Pack 120.2212.31.0I'm connected via ethernet because the wireless system kept cutting in and out. These are the updates pending restart and installation:
1) 2021-08 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5005033)
2) 2021-08 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 20H2 for x64 (KB5004331)
3) Intel Corporation - SCSIAdapter - 7/15/2019 12:00:00 AM - 16.8.3.1003
And here is a list of Driver Installations that may or may not be needed for installation: (See attachment below). Other than the wireless cutting in and out the system seems to be running fine, but there has to be something causing my computer to crash and the need to reinstall Windows 10.
Sincerely,
Fred Surkamp
- A1-A1Aug 30, 2021Gold Contributor
Hello
Optional drivers you can install all - if they are not needed
Update service will update them , or remove.
You probably have installed some outdated program that causes problems - try to remove unnecessary applications . - ShashankDahatAug 31, 2021Iron ContributorHello Fred
When Windows informs that some optional updates are available then that doesn't mean they are necessary...
You have a problem with wireless devices right?
Just download the dell support assist from dell's official website and check for drivers.It will automatically install the necessary drivers..
Thank you
Have A Great Day Ahead
Shashank Dahat ⟭⟬