Forum Discussion
Problems authenticating from Remote Desktop Client
Hello, Does anyone have any suggestions for problems connecting from the RDP client? I downloaded the app from https://windows365.microsoft.com/ and used the subscription URL. Then when I login...
Christian_Montoya I am using Windows 365 Business and my machine is Azure AD joined to org.
I was able to use the Remote Desktop client when the cloud PC was first set up, but then it stopped working. I reset the PC and the same happened (worked for a while, then stopped).
I am wondering if it something in the Intune configuration policies.
Christian_Montoya
Microsoft
MicrosoftJamesH - Are you able to connect through the web client or any other Microsoft Remote Desktop client? Also, are you aware of any updates your Windows 365 Cloud PC might be taking?
I'd suggest opening a support ticket to help get to the root of the problem.
https://docs.microsoft.com/microsoft-365/business-video/get-help-support?view=o365-worldwide