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Kuldeep_1749's avatar
Kuldeep_1749
Copper Contributor
Aug 04, 2021

Blank screen issue, page is not getting options to go forward

I am stucked in between already spend to much time in it now need a solution as soon available. Update was downloaded and restart now option was available, so restart option is selected and system got...
  • Spigolo's avatar
    Spigolo
    Aug 04, 2021

    Hi Kuldeep_1749 

     

    Let's see if you can access in safe mode:
    Safe mode

     

    Please provide the model of your notebook.

Spigolo's avatar
Spigolo
Iron Contributor

Hi Kuldeep_1749 

 

Let's see if you can access in safe mode:
Safe mode

 

Please provide the model of your notebook.

Kuldeep_1749's avatar
Kuldeep_1749
Copper Contributor
Aug 06, 2021
15-au134TX
Above is the model number of the laptop.
I am still struggling with the issue and it is not resolved yet
Please help
  • Spigolo's avatar
    Spigolo
    Iron Contributor
    Aug 06, 2021

    Kuldeep_1749 

     

    Turn off your notebook by pressing several seconds the on/off button for two times in a row, then turn on again.

    When you'll turn on system next you'll end up in Advanced Startup

    pick Troubleshoot

    then Advanced Options

    then Go back to the previous build (version)

     

    Let's see if you can get control again this way.

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