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Refael Falach's avatar
Refael Falach
Copper Contributor
Nov 11, 2017

After upgrade to build 17035 BAD POOL CALLER

problem after updating to new build 17035 BADֲ POOL CALLER and green screen count 100% and reboot

hp 430 g2 i5 with 8gb ram windows 10 ENT, OPERATING SYSTEM IS LOOK FINE AND RUNNING FOR 10 MINUTS AND ALL OVER AGAIN

 

already uninstall programs that are no necessary  check disk health and more

 

build 17025 was having another problem that fixed  (volsnap.sys replaced with old version of the file)

 

any idea 

 

thanks

21 Replies

  • This is a recognized issue in build 17035. The issue has been resolved in later builds.
    • Andy Owen's avatar
      Andy Owen
      Copper Contributor
      Yeah, we know. Perhaps you could tell us what the official plan is for upgrading to a later build when your computer crashes before you can even start the upgrade process?
  • Did you at least try running Windows Memory Diagnostic and see if it solves the problem. I haven't tried it yet. But I read online that the error is something in Memory. I'll see if it worked for me.

    • Refael Falach's avatar
      Refael Falach
      Copper Contributor
      I think i do, not for sure. i made several fixes don't remember all
  • Mohab Salem's avatar
    Mohab Salem
    Copper Contributor

    Now I'm stuck, can't roll back to 17025 because I deleted it, tried everything under the sun. I found out that disabling the network driver extend the duration before the crash by 10-15 min. So i downloaded the iso for 17040 hoping to do an offline upgrade but it ALWAYS results in the BAD POOL CALLER right after i click "Accept" on the terms and agreements. Don't know what to do. Would greatly help if the Windows Team tell us the root of the issue was in 17035 so that we can troubleshoot around it.

    • Andy Owen's avatar
      Andy Owen
      Copper Contributor
      It has apparently been fixed in 17040:
      https://www.google.co.uk/amp/s/blogs.windows.com/windowsexperience/2017/11/16/announcing-windows-10-insider-preview-build-17040-pc/amp/
      "We fixed an issue resulting in some Insiders experiencing a green screen on the previous flight with the error BAD_POOL_CALLER."
      So now just need to get it to hold together long enough to get 17040 on...
      • Larry Wilson's avatar
        Larry Wilson
        Copper Contributor
        I actually had this problem while attempting to upgrade to 17040. It would get to 80% installed or around that, and then it would GSOD with BAD_POOL_CALLER. I never had a problem with 17035 until then.

        Right now I have updates paused until the next version. Hopefully that will work better.
  • John Fox's avatar
    John Fox
    Copper Contributor

    Rolled back 17035 to the last installed version (17025) by quickly logging in after the machine had rebooted. To do this i went to Settings -> Update & Security -> Recovery -> Go Back to the previous version of Windows 10. Once the machine rolled back and had rebooted I the reinstalled any missing hardware drivers (I don't think this was necessary) and in a couple of hours the system prompted me that there was a new version of 17035 ready in windows updates. This version shows as 17035 171103 1616 / and in the OS build window 17036.1000 version 1709. I have been on it a few hours and it seems stable

  • Every time this happens I have to revert to previous OS. System goes back to 17025 OS and problems are all solved. However, every night, MS 'upgrades' me back to 17035 and after a few hours of BAD POOL CALLER I have to restore to old OS again.. Can I please stop at 17025?
  • Todd Syverson's avatar
    Todd Syverson
    Copper Contributor

    Same issue. First, and only time I've ever experienced this error is after latest update. Have maybe a few minutes after reboot for GSOD and will fall into reboot loop if system is left on. Hard to troubleshoot when I have maybe 3 minutes between boot up and the next GSOD. If MS pushes an update it's going to be a challenge to get something installed before spontaneous reboot. Maybe time to just do a fresh install and leave the insider program.

  • Kenneth Kemp's avatar
    Kenneth Kemp
    Copper Contributor

    Updated this morning (11-13-2017).  Computer sat the majority of the day, then at about 5:00, it started crashing with this same error.  It crashed and restarted numerous times, until I told it to move back to the prior version (17025).  Stable since so far.

  • Andy Owen's avatar
    Andy Owen
    Copper Contributor

    Same here.

    First happened approx 24 hours after upgrade, wasted an hour or so of my life being told to do system restore etc, reinstalled windows.

     

    Ran fine for a couple of days then just happened again.

     

    Nice old Dell 1737, 4GB RAM, Core2duo CPU.

     

    Might this be a 17035 problem then?