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JasPacePZOO's avatar
JasPacePZOO
Copper Contributor
Sep 01, 2020

After applying the 2004 update Internet Explorer crashes

Hi,

We have a few apps that still rely on Internet Explorer but since the 2004 update we are unable to open IE without it crashing. 

The page refreshes and we get the message that the page had to be recovered and this cycle repeats again and again.

Event ID 1000 with "Faulting application name: IEXPLORE.EXE, version: 11.0.19041.1, time stamp: 0x95286d96" is in the event log.

This is happening on all machines on our network that have had the 2004 update while the previous versions machines are unaffected.

Is this just us?

5 Replies

  • KapilArya's avatar
    KapilArya
    MVP
    Sep 02, 2020

    Hello JasPacePZOO,

    Please try these suggestions, see if they helps:

     

     

    1. Reset Internet Explorer from running inetcpl.cpl command and click Advanced > Reset (all options checked).
    2. Disable all add-ons.
    3. Remove and install IE from Turn Windows features on or off.
    4. Remove any recently installed applications.
    5. Perform temporary files and cache clearing.

    If issue still persists, submit the issue to Feedback hub.

     

    Regards.

     

    • JasPacePZOO's avatar
      JasPacePZOO
      Copper Contributor
      Sep 03, 2020

      KapilAryaThanks for the info, I have tried all of these solutions but we still have the same issue on all desktops. Interestingly, I am on my Surface now and the issue is not here so I will compare between this and the desktops.

       

      Thanks

      • FooTek's avatar
        FooTek
        Copper Contributor
        Sep 05, 2020

        JasPacePZOO 

         

        Hi,

         

        I assume some things here. Apologies if my assumptions are incorrect.

         

        The apps that reply on IE are intranet APPs.

        They rely on compatibility view settings.

         

        GPedit->computer Config->Admin Template->Windows Components->Internet Explorer_> enable "Turn on Internet Explorer Standards Mode for local Intranet"

         

        I have no way to test this, but there are other settings you could try quick to see if a resolution is to be found in the compatibility view settings.

         

        Good Luck.

         

        J

         

  • Spigolo's avatar
    Spigolo
    Iron Contributor
    Sep 01, 2020

     

    Hi JasPacePZOO  

     

    In Edge Chromium (the newest version) there's a IE Mode:
    https://docs.microsoft.com/en-us/deployedge/edge-ie-mode 

     

    You could try if that's ok for your applications.

  • Reza_Ameri-Archived's avatar
    Reza_Ameri-Archived
    Bronze Contributor
    Sep 01, 2020

    JasPacePZOO 

    Does it happens for one specific website or all websites?

    Are you able to visit the website using Microsoft Edge?

    Does it use any add-on or extension?

    Report this issue through Feedback Hub app.

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