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Jason Myers's avatar
Jason Myers
Copper Contributor
Nov 30, 2017

1709 Bugs with Outlook 2013 and Skype 2016

We are piloting 1709 currently, have 100 plus clients upgraded via the servicing model....

Outlook Search functionality is greyed out after upgrading to 1709 for about 15% of our 1709 builds.  Currently the workaround to fix this is running a repair of Office and this starts the re-indexing process and search is back to normal.  Any other customers seeing the same? 

Skype 2016 Recordings:

We also see that after the update Skype recording is broken for any content sharing.  Audio plays find but when the processing of the recording is done, it finishes with a "Warning, Runtime Error".  When we view the file, you hear audio but no content is visible and the recording just states that "No content is being shared..."

We believe this addresses the issue but wanted to see if anyone else is experiencing the above. 

https://support.microsoft.com/en-us/help/4011238/november-7-2017-update-for-skype-for-business-2016-kb4011238

1 Reply

  • Susan_Flander's avatar
    Susan_Flander
    Copper Contributor

    I recently ran into a situation where I ended up with a desktop edition of Skype for Business which is an option for Microsoft 365 Business editions.  If you want to remove Skype / Skype for Business off your machine you will need to uninstall your Microsoft 365 app (desktop edition) which is actually Office 16 and then install the Microsoft 365 CoPilot desktop app.  

    Using PowerShell (Run as Administrator) does not uninstall Skype for Business in Office 16:

    Get-ChildItem -Path "C:\Program Files (x86)\Microsoft Office\root\Office16\*lync*" -Recurse | Remove-Item
    Get-AppxPackage *Microsoft.SkypeApp* | Remove-AppxPackage
    -or-
    Get-WmiObject -Class Win32_Product | Where { $_.Name -eq "Microsoft Lync 2013" } | ForEach { $_.Uninstall() }

    Clicking the Uninstall option on the Windows Start menu for the Skype for Business application will not uninstall Skype for Business in Office 16.