Forum Discussion
1703->1709 BSOD 0xc00000bb on devices with NVMe SSD's
- Nov 30, 2017This is a known issue. The fix for this will be included in the cumulative update that will be released today at 10am via http://catalog.update.microsoft.com (manually downloaded). It will also be included in the next Patch Tuesday cumulative update. (Ref OS #14207031, 11D)
I have an Asus ROG Strix Z370-H Gaming board with a Samsung NVMe SSD 960.
Up to v 1709 I had no problems.
When I tried to update to 1803 the update fails with different errors which are vaguely related to a driver issue, according to thing I found on MS site. There was no way to find out which driver. The update kept re-downloading and installing.
I then made the mistake to try the update through Medi creation tool. That resulted in a botched install that tried to roll back but could not, and bricked my PC.
Next I tried a clean install of 1803. This kept failing due to BSODs.
I decided to go back to a clean 1709 install, and put windows update in Semi Annual Channel +365 days.
Since then , no problems.
A month later , after OS Build 17134.48 came out, I tried to update again - it failed again.
I dare not try with OS Build 17134.81.
A second computer I tried this update on is an HP Probook 440 G5 , which has an Intel Pro 6000p. This was an update from 1703. It updated without a problem, but since then had an assortment of BSODs, mostly "critical process died".
To make things worse, the OS does not create any dump files to analyze.
I called HP support who kindly sent me to Microsoft to work it out with them. Yeah, right.
I did a factory reset to 1703 (took over 2 hours) and upgraded to 1709. So far, no BSODs.
The intel ssd is mentioned in the incompatibility list of the first 1803 versions. But the MS description of the errors is quite different then what I had:
"When attempting to upgrade to the Window 10 April 2018 Update, select devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may repeatedly enter a UEFI screen after restart or stop working."
My conclusion is that MS completely screwed this update.
I know quite a few people who's PC was bricked by the automatic update. Some have Win 10 Home, so they cannot delay this update.
I would not be surprised if a large class action lawsuit is opened against MS.
In my business we have 20 PCs with WIn 10 1709. If they were bricked we would suffer significant financial and reputation damage. Luckily all our PCs are set to Semi Annual Channel +365 days., and I hope none will get this update.
I think if you have an ssd machine, you should avoid this update for now. Don't trust MS on this update. You might suffer significant damage. If you can, back your computer with an imaging program such as Acronis TI . This is the fastest way to get back up should this update brick your PC.
Absurdly, if you have an old PC with HDD you are probably safe, at least from the few PCs I updated.
Unbelievable.
- Erkan IsikMay 25, 2018Copper Contributor
Hi Rodriguez
What are you're bios configs?:
- Is you're storage set to AHCI? IDE tends to have problems with recent Windows Updates, pretty old storage driver.
- Is WHQL forced on your MoBo? Could also be a issue, try to disable it, if enabled.
- Is you 960 set as first and primary boot device?
For me it almost look like you're SSD is not getting detected as Boot Device. Well could be a Windows Update Problem :P
- ארוס אולימפוסMay 26, 2018Copper Contributor1. AHCI
2. No WHQL setting in my BIOS
3. 960 is first and primary boot device.
Plus, why in the world would that matter in 1803 and not in 1709 ???
That update is botched. I'm not the only one. Look at this:
https://www.windowscentral.com/windows-10-april-2018-update-common-problems-and-fixes.- ארוס אולימפוסJun 15, 2018Copper ContributorI have managed to update my PC, after the third update to 1803 (OS Build 17134.83).
In build 81 the SSD blunder was fixed. Also, there appears to have been an issue with Avast AV that is now fixed. I did a regular windows update and it finally worked.
I suggest to anyone using Win 10 Pro to use the option Semi annual + 365 days in the advanced options of Windows update (Choose when updates are installed). This will deffer the semi annual feature updates by about 15 months. Plenty of time for MS to fix all the bugs they introduce. Then, when you want to install the update, you simply change it to Semi annual Targeted + 0 days, and check for updates. When it comes to Win 10 Semi annual updates, don't be an early adapter . Later is better the earlier.