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torresc12's avatar
torresc12
Copper Contributor
Nov 26, 2020

Win10 Windows Defender wrong blocking .exe as trojan

Hello,

 

We created a .exe which is downloaded from a web site and even if it is well signed Windows Defender is blocking it as a virus / trojan. This .exe is just a new version of a software which lives in our web site for several years ago. 

 

How can i contact MS support to check that it is not a threat and  whitelist it?

Thanks!

    • torresc12's avatar
      torresc12
      Copper Contributor

      Hello Reza_Ameri-Archived ,

       

      Thanks very much for your answer.

       

      The name of the software is "t2ws.exe".

      In fact I already uploaded it to MS Security Intelligence, but their answer was:

       

      "Analyst comments:

      The submitted files do not meet our criteria for detection. No detection will be added for these files."

       

      It is detected as a Trojan:MSIL/Masslogger.VN!MTB

       

      But this is a software which is in placed on our web site for years, this is just a new version and our users are ok with it. It is a wrong Trojan detection by MS.

       

      How could I progress on that?

      Thanks!

       

      • Reza_Ameri-Archived's avatar
        Reza_Ameri-Archived
        Bronze Contributor

        torresc12 

        Try update Windows Defender and run scan again and see whether it is still being detected?

        If yes, try contact Microsoft Support.

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