Forum Discussion
Update sub status No Heartbeat
Hi There,
I have a few workstations using Autopach that have an Active status, but are returning that they are not up to date and have no heartbeat.
Does anyone know why this is happening and how I can fix it?
Thanks!
Chris_Tulip We found that automatic updates were not enabled on those computers, so we pushed out the below poweshell on the problem computers to fix the issue.
Set-ItemProperty HKLM:\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU -Name NoAutoUpdate -Value 0
3 Replies
- Chris_Tulip
Microsoft
Hey Lance, I think what Francesca22222 said is a great start and if you're still experiencing issues please don't hesitate to raise a case with the Team.
That said, we've just launched a new preview set of quality and feature reporting which better categorizes update failures and attempts to provide more detailed actions and resolution steps. Would love to get feedback on that experience and if it's meeting your needs!Chris_Tulip We found that automatic updates were not enabled on those computers, so we pushed out the below poweshell on the problem computers to fix the issue.
Set-ItemProperty HKLM:\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU -Name NoAutoUpdate -Value 0
francesca22222lancehietpas Hi there!
No heartbeat status usually occurs when the update was offered but the device does not have enough space or it hasn't contacted the service.
Anyway, we recommend you to check one of the devices (locally would be efficient), if it's online, if it has enough space to install the update + perform a sync on the device.
If this still doesn't help, we recommend you to raise a case with the Autopatch team.
